Excellent customer service Excellent customer service! I ordered a piece of furniture, knowing it was back ordered. S&N kept me informed of all timelines and updates, then there was an issue that occurred during shipping, they rectified it quickly. Everyone I communicated with during the process was kind and efficient!

Diana Harris is of the best customer service reps Diana Harris is one of the best customer service reps I've come across. She actively reached out when one of my items arrived to the warehouse damaged, and took care of the replacement quickly and with ease. She then followed up with me after the delivery of my replacement, making sure everything went smoothly. It's hard to find good customer service reps today, and Diana is excellent.

Great price and delivery time but a box would've been better We appreciated the sale price, delivery was on time and the items ordered were just as described...very cute! One thing we would've preferred is that the items had come in a box and not a padded envelope. They could've been damaged if the padded envelope had gotten crushed by a large package. Otherwise, we're happy with our purchase. Thanks!

Amazing experience! Amazing and easy experience! We ordered 4 outdoor dining chairs of which one came broken, Diana responded right away and set up a replacement. No followup calls/emails, she took the stress out of ordering online. She also researched a console we had ordered from a different company and sent me the info on backorder right away. Excellent service! Will definitely order from them again. Thank you!!!

Not Transparent, Unable to Deliver Order has been delayed over four times - never with any rationale. "You're next in line! When our inventory is replenished your items will be prepared for shipment." They then respond with "all time frames are estimated and not guaranteed" if you write in. Buy elsewhere.