Excellent customer service by Haydley… Excellent customer service by Hayley and team. I received a HUGE iron cabinet and had 4 men haul it upstairs but when it was finally unwrapped, we noticed a welded hinge had broken off. S&N team let me be creative on how to resolve the issue since moving it back downstairs and shipping it back was NOT gonna happen. Instead I found a welder to repair it and they picked up the tab. Perfect solution and I'm a happy camper with a beautiful iron hutch. Wish all companies had this great of service.

Excellent Customer Service Diana Harris provided expedited and friendly customer service. We had a coffee table that was dented upon delivery. I called customer service and was able to speak directly to Diana who also continued to communicate with me directly through email. She took ownership of managing issuing a replacement for us and followed through until delivery. This excellent customer service makes me highly likely to refer friends and family to Scout & Nimble.

Stress free return I ordered outdoor dining chairs that looked different in person than the online photos. Shopping online is hard and the color was just off. Dianna at Scout & Nimble was extremely helpful in working with the supplier tp accept the return and then coordinating the pick up of 10(!) chairs. Such a relief to get this resolved without a hiccup. It makes a big difference when ordering online and I will be trusting Scout & Nimble with these bigger purchases in the future.

Very helpful This last chat was great. Fast and informative. The time before last with the same question was terrible.

Hanna is an asset to your business model! Hanna is an incredible asset to your business. I was most hesitant to purchase a faux tree for $1,000 so soon after Christmas. Each time I asked a question that required research on her part, she responded within 18 hours. She is efficient, has impeccable social-emotional skills and with her guidance and expertise, helped me through the process. I will only work with her in the future! I bet she's cute too! Carolyn