Excellent Customer Service Diana Harris provided expedited and friendly customer service. We had a coffee table that was dented upon delivery. I called customer service and was able to speak directly to Diana who also continued to communicate with me directly through email. She took ownership of managing issuing a replacement for us and followed through until delivery. This excellent customer service makes me highly likely to refer friends and family to Scout & Nimble.

Excellent customer service Excellent customer service! I ordered a piece of furniture, knowing it was back ordered. S&N kept me informed of all timelines and updates, then there was an issue that occurred during shipping, they rectified it quickly. Everyone I communicated with during the process was kind and efficient!

Quick and helpful chat support Had a question about some pillows I was considering and was able to get an answer right away from support. I ended up getting a similar pair that their design team recommended. Love the chat feature and that they have designers on hand to offer recommendations—saved me lots of time searching for an alternative.

Customer Care truly cares! We’re renovating our Naples FL home, damaged in the recent hurricane. I ordered two lovely sconces from Scout & Nimble and then realized I had previously purchased those lights. I wrote to customer care for instructions. What I didn’t expect was the kindest note from manager Diana Harris, who not only explained return procedures, but wrote to me again when my shipment arrived, to advise credit was processed. In this age where at most businesses, no live persons even answer the phone, you guys are wonderful.

Excellent customer service by Haydley… Excellent customer service by Hayley and team. I received a HUGE iron cabinet and had 4 men haul it upstairs but when it was finally unwrapped, we noticed a welded hinge had broken off. S&N team let me be creative on how to resolve the issue since moving it back downstairs and shipping it back was NOT gonna happen. Instead I found a welder to repair it and they picked up the tab. Perfect solution and I'm a happy camper with a beautiful iron hutch. Wish all companies had this great of service.