Originally was disappointed that I did… Originally was disappointed that I did not receive the hardware to complete building my desk. However, customer service was more than helpful to get me a full pack of hardware in a very quick turnaround to ensure the completion of my desk. They were very professional very understanding and very helpful. The desk is beautiful I couldn’t be happier. Thank you so much.

Better than expected It arrived on time and well-packaged. The final result turned out better than expected, too. My only gripe is with the instructions; I often found they lacked clarity. (Words to go with the sometimes vague images would've helped.) Design-wise, the entertainment center is great! I only wish the holes for cable management were better positioned.

5 Star Experience Customer Service was very helpful and met my needs each time I reached out. The process was fast and their responses were answered in a timely manner. Definitely a 5 star experience!

It took a few days and videos It took a few days and videos, but this company followed up and made sure we got a working electronic fireplace. My wife is happy with it!!

Although one bag of connectors was… Although one bag of connectors was missing, Bestier worked with me to get the replacements. When it was determined that I could purchase them locally, they issued a partially refund to cover the cost. The payment showed up in my account within a couple of hours of my emailing them a copy of the receipt. I've never seen such a fast response. The is unbelievable. On another note, the desk is very nice and very well constructed. I highly recommend this company. Dave