Cartridges get lost in the ether. Rarely received cartridges despite my printer reporting low/zero ink. When I cancel the subscription through their website they continued (and still are!!) to charge me. Very difficult to speak to a person. Non of the chat bot options are appropriate.

I like that I do not need to buy ink I like that I do not need to buy ink as often. I also like that HP made it reasonably affordable.

Instant ink, A great value ! Never having to worry about running out of ink cartridges. The program lets you know when you’re running low on ink, and when to change cartridges. Also Instant Ink gives you prepaid envelopes to return used cartridges.

Delivery of cartridge is so SLOW and I'm still waiting Placed a subscription and told have to wait 6 to 10 business days!!!! Oh come on, nowadays any company can deliver within 3-5 business days in the UK using Royal Mail and most can do next day delivery. Obviously there is so much bureaucracy and inefficiency in the system to cause such delay. This speed is totally unacceptable in modern world.

HP has no Customer Service I signed up for instant ink. I took the laptop back to store within a day. I immediately cancelled instant ink. BUT you can't just cancel they will charge you 3X's even though you can't use it. I haven't been successful in getting any help. We have had instant ink subscription for another printer for years which has been great. This experience has been terrible.