My sihoo m18 has issues I got the sihoo m18 and it’s great but there are some issues. First off, the end of the tilt tension/height adjustment piece was BROKEN off in the box it came in! This is bad because I can’t adjust the height. Also the tilt tension knob WON’T TURN! This is very frustrating since now the backrest is constantly leaning back! And yes I’ve checked and the adjustment is locked not unlocked. 2/5 rating for me. I’ve contacted them by 2 emails and I hope these issues will be resolved

I have had a absolute nightmare with… I have had a absolute nightmare with this company after paying the most I ever have for a office chair I expected a ergonomic chair that does the job it states. I was so wrong. After purchasing this chair as soon as built it felt like it was tilting to one side. I got a spirit level and tried it on different floor surfaces but the chair was definitely unlevel. I reached out to the company who have sent 3 different parts to change on the chair which has led me to labour over rebuilding the chair multiple times but it still has the same issue! I also ended up with a bill from FedEx for them sending out replacement parts from China and not paying enough shipping. They recently sent me a new chair in exchange however this arrived with out the legs so is useless. I am now lumbered with a load of chair parts and 2 useless chairs which has not only caused me back pain but also are completely useless. Avoid this company. I will be getting my money back I am currently talking to consumer rights in the UK.

Absolute nightmare Absolute nightmare. Scam ALERT !!! Four months of agony with Sihoo – wrong item delivered, empty promises, and no resolution in sight. They got me to send back the wrong item, but did not deliver the correct item to me. They couldn't care less about emails and phone calls. It's been four long months, and I am still without the product I paid for. Spare yourself the misery – take your business elsewhere for genuine quality and service Order number is 7813. I have already emailed and called multiple times but there is no response.

I couldn't be more satisfied with my… I couldn't be more satisfied with my Sihoo Doro C300. Its combination of comfort, style, and functionally has exceeded my expectations in every way. Whether I'm gaming, working, or simply relaxing, this chair provides the perfect blend of support and comfort.

Don't honor return policy I ordered the chair and took longer than they say on the website. When I got it and assembled it it was uncomfortable and the back part did not adjust height. After contacting support for a return they said that shipping back was not recommended and they would refund me 15€. I opted to return anyway because the money does not make up for the discomfort and faulty chair. The first return label was sent on the 1st of April. No one came to pick up the chair, for a second time I printed a new label and again nobody came. I reached multiple times Sihoo and they say DPD is not reliable and they will search for another solution. But they never do and they won't refund me. I am stuck with a huge box at home and without the money to buy a new one. I don't recommend this company at all!