Absolute nightmare Absolute nightmare. Scam ALERT !!! Four months of agony with Sihoo – wrong item delivered, empty promises, and no resolution in sight. They got me to send back the wrong item, but did not deliver the correct item to me. They couldn't care less about emails and phone calls. It's been four long months, and I am still without the product I paid for. Spare yourself the misery – take your business elsewhere for genuine quality and service Order number is 7813. I have already emailed and called multiple times but there is no response.

they charged me in an instant but they did not send me the chair I requested my chair, they charged me in an instant but they did not send me the chair, I sent an e-mail, they told me we are busy, will we respond to you in 36 hours? incredible 36 hours response time?? It doesn't even use a single update of where the shipping is for my Order SIHOO21400 without any update

If you are expecting a better service If you are expecting a better service, then do not go for Sihoo. I cancelled the order and item was undelivered was sent back to them without getting delivery. Now it's 10days, Sihoo asking me to wait for few more days so they get item back in warehouse and check! I didn't get it delivered! So should I be waiting for refund? Should customer be responsible for anything missing or damaged for undelivered item? If there company policy says this then think about after service for purchased items! EDIT: Beware, Sihoo is thief company. I have been asked to wait for consignment to reach back to their ware house. Item was back to seller on 15th March 24 and today is 2nd April 24. I do not see any tracking details available on DPD and neither see conversation history on their portal and have not received refund yet. I have initiated case with Paypal.

The products are very well made The products are very well made! I had one broken headseat deliverd, but the customer service was so nice and they send a new one as their service! Recommend them!

Customer Service is Non-Existent The top of the right arm which is made of plastic broke off. This piece holds the cushioned arm rest. Trying to get anybody to return a message on their site is impossible. Their "Promise" to return a message within 24 hours is a joke. I have been trying for 3 weeks to see how to get a replacement. Not one response to about 12 messages sent. There is no phone number to call. This was a brand-new chair. Dealing with any manufacturers from overseas is risky. It was a Christmas present from my wife and what I have is a chair with one arm. You cannot find Sihoo replacement parts online. Their customer service is non-existent.