Exceptional Support Beyond Expectations When I encountered an issue with my Sihoo product, their after-sales service team truly went above and beyond to resolve it. Not only did they address my concerns promptly, but they also took the time to ensure I was completely satisfied with the outcome.

The products are very well made The products are very well made! I had one broken headseat deliverd, but the customer service was so nice and they send a new one as their service! Recommend them!

My sihoo m18 has issues I got the sihoo m18 and it’s great but there are some issues. First off, the end of the tilt tension/height adjustment piece was BROKEN off in the box it came in! This is bad because I can’t adjust the height. Also the tilt tension knob WON’T TURN! This is very frustrating since now the backrest is constantly leaning back! And yes I’ve checked and the adjustment is locked not unlocked. 2/5 rating for me. I’ve contacted them by 2 emails and I hope these issues will be resolved

Excellent After Sales Service I bought a SIHOO Doro C300 Ergonomic Office Chair from Amazon UK. It was really good quality and easy to build but I noticed a problem with mine. Their after-sales could not have been more helpful. Not only were they very quick to offer a solution but everything was sorted out in a few day remotely. I don't really understand why there are a number of low star reviews here. My experience has been second to none and my company would happily buy from them again.

If you are expecting a better service If you are expecting a better service, then do not go for Sihoo. I cancelled the order and item was undelivered was sent back to them without getting delivery. Now it's 10days, Sihoo asking me to wait for few more days so they get item back in warehouse and check! I didn't get it delivered! So should I be waiting for refund? Should customer be responsible for anything missing or damaged for undelivered item? If there company policy says this then think about after service for purchased items! EDIT: Beware, Sihoo is thief company. I have been asked to wait for consignment to reach back to their ware house. Item was back to seller on 15th March 24 and today is 2nd April 24. I do not see any tracking details available on DPD and neither see conversation history on their portal and have not received refund yet. I have initiated case with Paypal.