I don't believe it but I have to say I… I don't believe it but I have to say I regret not ordering from amazon instead. I ordered a chair, payed for delivery, the chair was supposedly on the stock. I ordered a chair more than a month ago and still nothing, every week I get new excuse from support by email that delivery is delayed further and further. I already heared I am going to receive a chair later february, then they gonna ship it at the beggining of march, now they say that its going to be middle of march. What next sihoo, maybe the chair I ordered in january will come in 2025? When I ask for order cancellation they also are not willing to do it. This is some horrible company and horrible customer support. Avoid it or you lose money like me.

If you are expecting a better service If you are expecting a better service, then do not go for Sihoo. I cancelled the order and item was undelivered was sent back to them without getting delivery. Now it's 10days, Sihoo asking me to wait for few more days so they get item back in warehouse and check! I didn't get it delivered! So should I be waiting for refund? Should customer be responsible for anything missing or damaged for undelivered item? If there company policy says this then think about after service for purchased items! EDIT: Beware, Sihoo is thief company. I have been asked to wait for consignment to reach back to their ware house. Item was back to seller on 15th March 24 and today is 2nd April 24. I do not see any tracking details available on DPD and neither see conversation history on their portal and have not received refund yet. I have initiated case with Paypal.

Exceptional Support Beyond Expectations When I encountered an issue with my Sihoo product, their after-sales service team truly went above and beyond to resolve it. Not only did they address my concerns promptly, but they also took the time to ensure I was completely satisfied with the outcome.

they charged me in an instant but they did not send me the chair I requested my chair, they charged me in an instant but they did not send me the chair, I sent an e-mail, they told me we are busy, will we respond to you in 36 hours? incredible 36 hours response time?? It doesn't even use a single update of where the shipping is for my Order SIHOO21400 without any update

I have had a absolute nightmare with… I have had a absolute nightmare with this company after paying the most I ever have for a office chair I expected a ergonomic chair that does the job it states. I was so wrong. After purchasing this chair as soon as built it felt like it was tilting to one side. I got a spirit level and tried it on different floor surfaces but the chair was definitely unlevel. I reached out to the company who have sent 3 different parts to change on the chair which has led me to labour over rebuilding the chair multiple times but it still has the same issue! I also ended up with a bill from FedEx for them sending out replacement parts from China and not paying enough shipping. They recently sent me a new chair in exchange however this arrived with out the legs so is useless. I am now lumbered with a load of chair parts and 2 useless chairs which has not only caused me back pain but also are completely useless. Avoid this company. I will be getting my money back I am currently talking to consumer rights in the UK.