They advertise pet stain and odor removal... A very nice gentleman named Nick came out to clean. We had some pet and coffee stains to be removed. I was upfront about the cause of the stains and he used a black light to be sure he knew what the urine stains were. At completion of the project, no stain was seen and the rooms smelled great. I went to a meeting and when I came back, the stains were seen again, but not as significant. The next morning they were just as before the cleaning and the room smelled worse than it did before. I called the company because they have a 30 day guarantee. They refused to honor it. They wanted to do a deeper clean on the spots and charge $10/softball size area. This would be another $300. No thank you. I will call someone who will do it correctly the first time.

Anthony and Zerorez are Amazing Anthony was Awesome and Amazing. He worked extremely hard on several stubborn stains and made the carpet look fresh and new. Anthony is very professional, nice, kind, courteous, promp, and a great educator on carpet issues. This is the 2nd time Anthony has cleaned our carpet and each time has been Amazing. Thank you so very much Anthony your work is perfection and deserves 5 Stars. The company gets 5 stars as well for Amazing customer service. They were very accommodating when I asked to change the appointment date, The over the phone estimate was fair and the add on price was fair as well. The arrival time estimate was reasonable and Anthony arrived early. They update you for the arrival. They are very kind and easy to talk to. This is a true and honest review. Thank you Zerorez.

I cannot believe how amazing my carpets… I cannot believe how amazing my carpets look! Zerorez was on time, called me 30 minutes before they arrived and were in and out in an hour! Ben was extremely professional and transparent, and did a great job! I will absolutely be making this an annual event.

Our technician was Anthony. He called when he was on the way to our address. He was courteous and respectful Making an appointment over the phone was quick and easy. I was given an estimate and there were no surprises when I received the invoice. My carpet was cleaned in a timely manner but it's not quite dry yet so I can't speak to the the efficacy of the process yet. So far, it looks good and smells much better than it did before. I don't foresee any issues.

My carpets look brand new! My carpets look brand new!! I’m shocked and so very happy with the results. But more importantly, they are extremely professional and efficient. The technician who came was friendly and went straight to work. He did an amazing job. I highly recommend and will continue to use Zerorez.