I was having trouble with adjusting the… I was having trouble with adjusting the height of my chair and they were super quick in helping me find a solution and now i have a video to reference if this problem ever happens in the future yipeee. I LOVE HINOMI CUSTOMER SERVICEEEEEE :00

Impressive Customer service Really impressed with the quick response and the video explanation to resolve my issue. Would definitely recommend this quality ergonomic chair and the Hinomi brand!

Good and comfortable For the chair itself, all good and comfortable. Installation is simple. Chair is adjustable to accommodate different posture. Sturdy (heavy) yet easy to move around. The difference is obvious when you sit on the chair that cannot be adjusted. When I work in office I would really miss this chair (in my house) so much, working from home is so much more comfortable now. Minus 1 star because of the shipping delay due to out of stock, then finally managed to get a staff to really fix a delivery date and make sure delivery is done.

Ordered TWO chairs Ordered TWO chairs. ONLY one arrived and was very late from original date. NO notification or messages from Hinomi as to why only one arrived. TO make it worse they have NO phone number to contact. ANY company that is afraid to offer phone support is questionable.

Great customer service and speedy delivery!! I order an H1 pro but realized I ordered an XL by mistake! I immediately contacted customer support and they were super helpful and responsive. They were able to correct my order for me and still get my chair delivered to me in only a few days. definitely some of the best customer service I’ve ever received! I am very happy with my purchase and definitely think this is worth the price. The quality of the materials is super solid and doesn’t feel cheap at all. Assembly was super easy and only took 10 minutes!