Impressive Customer service Really impressed with the quick response and the video explanation to resolve my issue. Would definitely recommend this quality ergonomic chair and the Hinomi brand!

Best customer support As i read online about their customer support reviews already, I also had a great experience in amending my order that i messed up online. They answered me in the middle of the night to make sure i get the correct order. 5/5 for their customer support.

Best service and product Best service and product. Got my chair in 24 hours instead of 7-9 days, assembled easily, and feel perfect! Finally, my back is relieved from long working hours! Totally recommend. The quality is great! I own X1 in dust pink!

Excelled Customer Service The Hinomi customer service is fast and impressive. I and 5'10" and ordered the standard size chair thinking it would work for both me and my wife. Upon installing, I realized that the chair height was too low for my comfort and sent a note to the customer service. They quickly responded and send me a tall size gas lift piston. The piston was easy to install and fixed my problem. I love my new chair.

Ordered TWO chairs Ordered TWO chairs. ONLY one arrived and was very late from original date. NO notification or messages from Hinomi as to why only one arrived. TO make it worse they have NO phone number to contact. ANY company that is afraid to offer phone support is questionable.