Fully/MillerKnoll Support FAIL When I bought my Jarvis from Fully, the support was fantastic. Then they were acquired by MillerKnoll. My Jarvis’ control stopped working about two months ago, so I went to the website for support. That’s when I knew I was in for pain: no chat functionality for contacting support, no support phone number, only the option to email for support. I had already run through all of their provided support documentation and troubleshooting steps, so I sent an email with the information that they ask you to provide (issue, original order date, and order number.) It took more than 2 weeks for a response, and the provided response was a copy of the support pdf that I had already read and followed the steps. I responded with pictures of my failed control and power unit and my order number (again). There was no response for more than a month, so I reached out again with the photos and order number. I got a response a few days later with the same support pdf that was sent before. I responded again with the photos and order information and again affirmed that I had completed all of the troubleshooting steps provided in their documentation. Today I received a response telling me to give them all of my banking information (via an insecure email!) for a wire refund. I told them that I don’t want a refund, I just want to replace the failed parts and have a working desk again. This has been a nightmare. Stay away from the new iteration of Fully and MillerKnoll. They don’t care about their customers, and their business practices border on fraudulent.

Above and beyond issuing replacement parts I bought a Fully standing desk (a Remi) around 2.5 years ago, during lockdown. The desk itself is great - very sturdy, nice build quality, smooth lift etc. I moved house a few months ago and partially took the desk apart, putting all of the "small bits" including a couple of wires in a clear bag, which has then completely disappeared in the house move. I assumed I would be out of luck and have to either fork out for a new desk, or make do with something cheap. Fully customer services have been incredible - not only are they going to send me all the replacement parts needed, they are going to do so for free (not even charging for shipping), and the response times to my back and forth (with two different CS reps) have been professional, polite, and incredibly helpful. Fantastic :)

I ordered a Fully electric desk but… I ordered a Fully electric desk but unfortunately it did not come with the remote control. I tried contacting Fully by calling their customer service phone number where nobody responded and the phone. Umber is now disconnected. I emailed 5 days ago but also did not hear anything back. I have never had such a bad experience with customer service before. It’s absolutely atrocious!

Great personalization/quality ratio We ordered a desk and the table top came damaged. After being sent the wrong form to report the damage to the delivery company, customer support quickly solved the issue themselves and sent us a new desk table top. We were searching for a standup desk with some quirks and notting tops Fully's personalization/quality ratio. Assembling the desk was also quite easy using just the paper instructions but you can also follow Fully's youtube video. We'd definitely buy again from Fully.

Wrong item sent and difficult to contact I ordered a Fully L-desk after finding positive experiences about the desk from YouTube reviewers. It shipped within the projected timeline but they delivered the wrong colored frame. I tried contacting Fully by calling their customer service phone number which was disconnected. They should consider removing the phone number from their automated emails. I have since emailed them about the issue. If I do not hear back in a timely fashion, I will be disputing the charge on my credit card. It is not exactly sustainable to have poor fulfillment quality control for a Certified B Corp.