No customer service to wobbly desk Ordered a 180cm standing desk in April, which arrived promptly. Whilst the mechanism works OK, the top is far too wobbly to use day to day, despite being screwed down tightly and the legs adjusted properly to be completely level. The two-legged standing desk design is not fit for purpose for anyone working long periods at home, especially on video calls, as you'll get camera wobble. I contacted Fully twice on email asking for guidance, and then a refund, but recieved no reply. VERY disappointing from a £500+ desk.

Above and beyond issuing replacement parts I bought a Fully standing desk (a Remi) around 2.5 years ago, during lockdown. The desk itself is great - very sturdy, nice build quality, smooth lift etc. I moved house a few months ago and partially took the desk apart, putting all of the "small bits" including a couple of wires in a clear bag, which has then completely disappeared in the house move. I assumed I would be out of luck and have to either fork out for a new desk, or make do with something cheap. Fully customer services have been incredible - not only are they going to send me all the replacement parts needed, they are going to do so for free (not even charging for shipping), and the response times to my back and forth (with two different CS reps) have been professional, polite, and incredibly helpful. Fantastic :)

Fully scammed Wish I had checked Trustpilot before making my purchase. I bought a monitor arm on their website a week ago. It said it would ship the next day and I'd get an update with tracking information. Nothing. Can't reach customer service. It seems that Fully was recently acquired by Miller Knoll. They left their website up and are still taking unsuspecting buyers' money even though they basically don't exist anymore. I have submitted a complaint to the EU Consumer Centre. I urge everyone else affected to do the same. The acquiring company should be forced to refund orders that were never fulfilled.

Good and surprisingly quick Was hesitant to order based on the delivery issues noted in other reviews, but seemed like they have improved after switching courier to DHL from Fedex. UK based at least. Ordered on Monday, received desk top on Thursday with the remaining on Friday. Overall quality seemed good, very very minor marks on the desk top but not a big deal. Time will tell how it holds.

Their customer service that they were known for and why I purchased my desk no longer exists. Weeks of reading reviews left me excited for my new Jarvis. That company of the past doesn’t exist . Upon receipt, the bamboo top had inserts that were inoperable so the table won’t stay fixed to the frame, damage to the table top from shipping as well as damage to the hole covers. Rust in the legs and emailed last week to get to work and no response. Next step is disputing charges on my amex…. This whole process is completely upsetting.