Diego PD
ESCharged the desk cost already but no more info Charged the desk cost already, but no more information sent on my order after 2 weeks. I ordered my Jarvis desk during the current sale more than 2 weeks ago, no info besides the confirmation of my order and an e-mail with excuses have been received from fully, it seems however that their payment system works really well and did charge the money already however I do not know if they will ever send the goods and their support team is not capable. Don't buy from them
Richard Harley
GBNo customer service to wobbly desk Ordered a 180cm standing desk in April, which arrived promptly. Whilst the mechanism works OK, the top is far too wobbly to use day to day, despite being screwed down tightly and the legs adjusted properly to be completely level. The two-legged standing desk design is not fit for purpose for anyone working long periods at home, especially on video calls, as you'll get camera wobble. I contacted Fully twice on email asking for guidance, and then a refund, but recieved no reply. VERY disappointing from a £500+ desk.
JP
DEGreat personalization/quality ratio We ordered a desk and the table top came damaged. After being sent the wrong form to report the damage to the delivery company, customer support quickly solved the issue themselves and sent us a new desk table top. We were searching for a standup desk with some quirks and notting tops Fully's personalization/quality ratio. Assembling the desk was also quite easy using just the paper instructions but you can also follow Fully's youtube video. We'd definitely buy again from Fully.
Nikolay Nesov
UAJarvis hardwood table + Jax arm + Sidekick Ordered a hardwood Jarvis table, Jax arm, and Sidekick cabinet. I have never received any product from Fully in a good condition so far. 3 out of 3 - damaged or poor quality. Table - damaged tabletop right on the surface when you see it the most. The suggested by support discount did not cover the repair expenses. For the Jax arm - the paint peels off right after you take the arm from the box. Sidekick - factory defects on the front panels. Support stopped answering after I asked them to publish my reviews of their products on their website. Low customer service, poor quality, and horrible delivery at a high price tag.
Christina
GB£1000 for a desk that's lasted significantly less than a year Customer service nowhere to be found. Have been trying to get a response since earlier this month about the £1000 desk I'd purchased late last year which is now unusable due to a broken leg. Update: Thankfully customer service at the company who has acquired this company have sent out a replacement leg and parts.