£1000 for a desk that's lasted significantly less than a year Customer service nowhere to be found. Have been trying to get a response since earlier this month about the £1000 desk I'd purchased late last year which is now unusable due to a broken leg. Update: Thankfully customer service at the company who has acquired this company have sent out a replacement leg and parts.

Above and beyond issuing replacement parts I bought a Fully standing desk (a Remi) around 2.5 years ago, during lockdown. The desk itself is great - very sturdy, nice build quality, smooth lift etc. I moved house a few months ago and partially took the desk apart, putting all of the "small bits" including a couple of wires in a clear bag, which has then completely disappeared in the house move. I assumed I would be out of luck and have to either fork out for a new desk, or make do with something cheap. Fully customer services have been incredible - not only are they going to send me all the replacement parts needed, they are going to do so for free (not even charging for shipping), and the response times to my back and forth (with two different CS reps) have been professional, polite, and incredibly helpful. Fantastic :)

Don't waste your money I bought a Fully desk a few months ago and accidentally ordered the wrong colour frame (alloy). They were quick to email me with instructions on changing it, and had me order a new frame, sending the old one back for a refund. Unfortunately they never issued a refund and after multiple "we'll get back to you" emails they simply went silent.

DO NOT BUY! DO NOT BUY! I purchased a standing desk a few months ago, once assembled it showed defects w.r.t the control / electronics. Basically it takes ages to move the desk up or down. I have been writing to their support for months at that point. They take an average of 15-20 days to answer even the most basic email. And their answers are usually completely useless. I think they are just trying to gain time to not figure out a real solution, which would cost the company a reimbursement or a replacement. If you want to laugh, their last email was asking me for the sales order... which they have since it's the same email... I am still without a solution and desperate. DO NOT BUY.

Worst customer service I’ve ever dealt… Worst customer service I’ve ever dealt with. Table top arrived dented and a big chunk of laminate removed from the top. Table top size now out of stock and they won’t provide me a replacement. I’ve asked for a full refund but they’ve offered a partial refund to keep the broken product. I’ve stated numerous times that I don’t want a defective product and they won’t listen. Customer service don’t properly read messages (calling me the wrong name, mentioning an issue not related to my issue, and copying and pasting generic/reused responses). I do not recommend buying from them!!!!!