I ordered a Fully electric desk but… I ordered a Fully electric desk but unfortunately it did not come with the remote control. I tried contacting Fully by calling their customer service phone number where nobody responded and the phone. Umber is now disconnected. I emailed 5 days ago but also did not hear anything back. I have never had such a bad experience with customer service before. It’s absolutely atrocious!

DO NOT BUY! DO NOT BUY! I purchased a standing desk a few months ago, once assembled it showed defects w.r.t the control / electronics. Basically it takes ages to move the desk up or down. I have been writing to their support for months at that point. They take an average of 15-20 days to answer even the most basic email. And their answers are usually completely useless. I think they are just trying to gain time to not figure out a real solution, which would cost the company a reimbursement or a replacement. If you want to laugh, their last email was asking me for the sales order... which they have since it's the same email... I am still without a solution and desperate. DO NOT BUY.

Over my expectations Bought the Jarvis standing desk. Shipment to Italy experienced some delay, nevertheless, I was timely updated on the delivery status. The product is great. Sturdy, beautiful, fluid. Totally recommended. A pity that Fullly has such low reviews, if they were bad, now they improved a lot.

Their customer service that they were known for and why I purchased my desk no longer exists. Weeks of reading reviews left me excited for my new Jarvis. That company of the past doesn’t exist . Upon receipt, the bamboo top had inserts that were inoperable so the table won’t stay fixed to the frame, damage to the table top from shipping as well as damage to the hole covers. Rust in the legs and emailed last week to get to work and no response. Next step is disputing charges on my amex…. This whole process is completely upsetting.

No customer service to wobbly desk Ordered a 180cm standing desk in April, which arrived promptly. Whilst the mechanism works OK, the top is far too wobbly to use day to day, despite being screwed down tightly and the legs adjusted properly to be completely level. The two-legged standing desk design is not fit for purpose for anyone working long periods at home, especially on video calls, as you'll get camera wobble. I contacted Fully twice on email asking for guidance, and then a refund, but recieved no reply. VERY disappointing from a £500+ desk.