£1000 for a desk that's lasted significantly less than a year Customer service nowhere to be found. Have been trying to get a response since earlier this month about the £1000 desk I'd purchased late last year which is now unusable due to a broken leg. Update: Thankfully customer service at the company who has acquired this company have sent out a replacement leg and parts.

Over my expectations Bought the Jarvis standing desk. Shipment to Italy experienced some delay, nevertheless, I was timely updated on the delivery status. The product is great. Sturdy, beautiful, fluid. Totally recommended. A pity that Fullly has such low reviews, if they were bad, now they improved a lot.

Fully we all know is gone Unfortunately Fully we all know is gone. Miller Knoll is the new owner and that changed everything. Fully was famous for their excellent customer service. I've bought Jarvis some time ago exactly because of the customer service. During spring sale I've bought Alani chair which came with wrong armrest, screws for armrest were also messed up. As everyone noticed there is no customer service anymore I'm afraid. Miller Knoll managed to destroy 10-15 years of reputation building in like 2 months.

Excellent Customer Service I ordered a Jarvis standing desk (with manual crank arm) and a Luna stool from Fully at the start of 2023. To cut a long story short, the desk, once assembled, is really good, although the assembly instructions could be improved a bit. The Luna stool is also great, except on mine the cushion began coming away from the seat after just a few weeks (not in a huge way, but enough that I was concerned it might progress over the coming months, perhaps rendering the cushion unusable). I wasn't sure why this was happening, since the build quality of both products seemed so good. Anyway, I contacted Fully, and without any hassle a replacement was on the way. That was more than I was expecting, and I can't fault the way they handled my concern. Overall, Fully's stuff isn't the cheapest, but it's above average quality and I'll gladly consider buying from them again in the future knowing that they value my satisfaction.

Fully scammed Wish I had checked Trustpilot before making my purchase. I bought a monitor arm on their website a week ago. It said it would ship the next day and I'd get an update with tracking information. Nothing. Can't reach customer service. It seems that Fully was recently acquired by Miller Knoll. They left their website up and are still taking unsuspecting buyers' money even though they basically don't exist anymore. I have submitted a complaint to the EU Consumer Centre. I urge everyone else affected to do the same. The acquiring company should be forced to refund orders that were never fulfilled.