Charged the desk cost already but no more info Charged the desk cost already, but no more information sent on my order after 2 weeks. I ordered my Jarvis desk during the current sale more than 2 weeks ago, no info besides the confirmation of my order and an e-mail with excuses have been received from fully, it seems however that their payment system works really well and did charge the money already however I do not know if they will ever send the goods and their support team is not capable. Don't buy from them

Above and beyond issuing replacement parts I bought a Fully standing desk (a Remi) around 2.5 years ago, during lockdown. The desk itself is great - very sturdy, nice build quality, smooth lift etc. I moved house a few months ago and partially took the desk apart, putting all of the "small bits" including a couple of wires in a clear bag, which has then completely disappeared in the house move. I assumed I would be out of luck and have to either fork out for a new desk, or make do with something cheap. Fully customer services have been incredible - not only are they going to send me all the replacement parts needed, they are going to do so for free (not even charging for shipping), and the response times to my back and forth (with two different CS reps) have been professional, polite, and incredibly helpful. Fantastic :)

I ordered a Fully electric desk but… I ordered a Fully electric desk but unfortunately it did not come with the remote control. I tried contacting Fully by calling their customer service phone number where nobody responded and the phone. Umber is now disconnected. I emailed 5 days ago but also did not hear anything back. I have never had such a bad experience with customer service before. It’s absolutely atrocious!

I bought a pricey Jarvis desk from… I bought a pricey Jarvis desk from Fully in 2021 that has a 12 year warranty. I love the desk, but recently it has started to malfunction. This isn't trivial -- one does not want the desk to get stuck in the standing position or -- even worse -- somewhere between sitting and standing. Sadly, I have had a support nightmare very similar to what as another reviewer posted here one day ago. Fully's website promises a response time in ten days (!) but in fact they never got back to me. In the meantime, their website says the desks are now being sold through Herman Miller. But Herman Miller just told me today that Fully are the ones to contact for providing support. So much for the warranty!

Wrong item sent and difficult to contact I ordered a Fully L-desk after finding positive experiences about the desk from YouTube reviewers. It shipped within the projected timeline but they delivered the wrong colored frame. I tried contacting Fully by calling their customer service phone number which was disconnected. They should consider removing the phone number from their automated emails. I have since emailed them about the issue. If I do not hear back in a timely fashion, I will be disputing the charge on my credit card. It is not exactly sustainable to have poor fulfillment quality control for a Certified B Corp.