Wrong item sent and difficult to contact I ordered a Fully L-desk after finding positive experiences about the desk from YouTube reviewers. It shipped within the projected timeline but they delivered the wrong colored frame. I tried contacting Fully by calling their customer service phone number which was disconnected. They should consider removing the phone number from their automated emails. I have since emailed them about the issue. If I do not hear back in a timely fashion, I will be disputing the charge on my credit card. It is not exactly sustainable to have poor fulfillment quality control for a Certified B Corp.

DO NOT BUY! DO NOT BUY! I purchased a standing desk a few months ago, once assembled it showed defects w.r.t the control / electronics. Basically it takes ages to move the desk up or down. I have been writing to their support for months at that point. They take an average of 15-20 days to answer even the most basic email. And their answers are usually completely useless. I think they are just trying to gain time to not figure out a real solution, which would cost the company a reimbursement or a replacement. If you want to laugh, their last email was asking me for the sales order... which they have since it's the same email... I am still without a solution and desperate. DO NOT BUY.

I ordered a Fully electric desk but… I ordered a Fully electric desk but unfortunately it did not come with the remote control. I tried contacting Fully by calling their customer service phone number where nobody responded and the phone. Umber is now disconnected. I emailed 5 days ago but also did not hear anything back. I have never had such a bad experience with customer service before. It’s absolutely atrocious!

Charged the desk cost already but no more info Charged the desk cost already, but no more information sent on my order after 2 weeks. I ordered my Jarvis desk during the current sale more than 2 weeks ago, no info besides the confirmation of my order and an e-mail with excuses have been received from fully, it seems however that their payment system works really well and did charge the money already however I do not know if they will ever send the goods and their support team is not capable. Don't buy from them

Don't waste your money I bought a Fully desk a few months ago and accidentally ordered the wrong colour frame (alloy). They were quick to email me with instructions on changing it, and had me order a new frame, sending the old one back for a refund. Unfortunately they never issued a refund and after multiple "we'll get back to you" emails they simply went silent.