£1000 for a desk that's lasted significantly less than a year Customer service nowhere to be found. Have been trying to get a response since earlier this month about the £1000 desk I'd purchased late last year which is now unusable due to a broken leg. Update: Thankfully customer service at the company who has acquired this company have sent out a replacement leg and parts.

Fully we all know is gone Unfortunately Fully we all know is gone. Miller Knoll is the new owner and that changed everything. Fully was famous for their excellent customer service. I've bought Jarvis some time ago exactly because of the customer service. During spring sale I've bought Alani chair which came with wrong armrest, screws for armrest were also messed up. As everyone noticed there is no customer service anymore I'm afraid. Miller Knoll managed to destroy 10-15 years of reputation building in like 2 months.

Good and surprisingly quick Was hesitant to order based on the delivery issues noted in other reviews, but seemed like they have improved after switching courier to DHL from Fedex. UK based at least. Ordered on Monday, received desk top on Thursday with the remaining on Friday. Overall quality seemed good, very very minor marks on the desk top but not a big deal. Time will tell how it holds.

Over my expectations Bought the Jarvis standing desk. Shipment to Italy experienced some delay, nevertheless, I was timely updated on the delivery status. The product is great. Sturdy, beautiful, fluid. Totally recommended. A pity that Fullly has such low reviews, if they were bad, now they improved a lot.

Good quality, terrible customer support I'm one of the customers who suffered from shipment delays during May 2022. I also left a low-star comment about how troublesome experience it was. Despite I enjoy the product very much, the shipment experience and customer service was quite frustrating. Later on, I got reached out by Fully to compensate for bad experience. I was told I will be given a chair for free. I redeemed it and ordered it. Then it also mistakenly got arrived to somewhere in Germany, I asked for reshipment. I emailed the agent I was in touch with, more than 10 times. She has been ghosting me ever since. My guess is, she sent the chair to her friend or something. Very, very bad experience overall. The material quality is good but this treatment overall is nothing I would imagine for a 4-digit spending.