Wrong item sent and difficult to contact I ordered a Fully L-desk after finding positive experiences about the desk from YouTube reviewers. It shipped within the projected timeline but they delivered the wrong colored frame. I tried contacting Fully by calling their customer service phone number which was disconnected. They should consider removing the phone number from their automated emails. I have since emailed them about the issue. If I do not hear back in a timely fashion, I will be disputing the charge on my credit card. It is not exactly sustainable to have poor fulfillment quality control for a Certified B Corp.

Fully we all know is gone Unfortunately Fully we all know is gone. Miller Knoll is the new owner and that changed everything. Fully was famous for their excellent customer service. I've bought Jarvis some time ago exactly because of the customer service. During spring sale I've bought Alani chair which came with wrong armrest, screws for armrest were also messed up. As everyone noticed there is no customer service anymore I'm afraid. Miller Knoll managed to destroy 10-15 years of reputation building in like 2 months.

Don't waste your money I bought a Fully desk a few months ago and accidentally ordered the wrong colour frame (alloy). They were quick to email me with instructions on changing it, and had me order a new frame, sending the old one back for a refund. Unfortunately they never issued a refund and after multiple "we'll get back to you" emails they simply went silent.

Worst customer service I’ve ever dealt… Worst customer service I’ve ever dealt with. Table top arrived dented and a big chunk of laminate removed from the top. Table top size now out of stock and they won’t provide me a replacement. I’ve asked for a full refund but they’ve offered a partial refund to keep the broken product. I’ve stated numerous times that I don’t want a defective product and they won’t listen. Customer service don’t properly read messages (calling me the wrong name, mentioning an issue not related to my issue, and copying and pasting generic/reused responses). I do not recommend buying from them!!!!!

Their customer service that they were known for and why I purchased my desk no longer exists. Weeks of reading reviews left me excited for my new Jarvis. That company of the past doesn’t exist . Upon receipt, the bamboo top had inserts that were inoperable so the table won’t stay fixed to the frame, damage to the table top from shipping as well as damage to the hole covers. Rust in the legs and emailed last week to get to work and no response. Next step is disputing charges on my amex…. This whole process is completely upsetting.