Great personalization/quality ratio We ordered a desk and the table top came damaged. After being sent the wrong form to report the damage to the delivery company, customer support quickly solved the issue themselves and sent us a new desk table top. We were searching for a standup desk with some quirks and notting tops Fully's personalization/quality ratio. Assembling the desk was also quite easy using just the paper instructions but you can also follow Fully's youtube video. We'd definitely buy again from Fully.

Fully scammed Wish I had checked Trustpilot before making my purchase. I bought a monitor arm on their website a week ago. It said it would ship the next day and I'd get an update with tracking information. Nothing. Can't reach customer service. It seems that Fully was recently acquired by Miller Knoll. They left their website up and are still taking unsuspecting buyers' money even though they basically don't exist anymore. I have submitted a complaint to the EU Consumer Centre. I urge everyone else affected to do the same. The acquiring company should be forced to refund orders that were never fulfilled.

I ordered a Fully electric desk but… I ordered a Fully electric desk but unfortunately it did not come with the remote control. I tried contacting Fully by calling their customer service phone number where nobody responded and the phone. Umber is now disconnected. I emailed 5 days ago but also did not hear anything back. I have never had such a bad experience with customer service before. It’s absolutely atrocious!

Fully we all know is gone Unfortunately Fully we all know is gone. Miller Knoll is the new owner and that changed everything. Fully was famous for their excellent customer service. I've bought Jarvis some time ago exactly because of the customer service. During spring sale I've bought Alani chair which came with wrong armrest, screws for armrest were also messed up. As everyone noticed there is no customer service anymore I'm afraid. Miller Knoll managed to destroy 10-15 years of reputation building in like 2 months.

Don't waste your money I bought a Fully desk a few months ago and accidentally ordered the wrong colour frame (alloy). They were quick to email me with instructions on changing it, and had me order a new frame, sending the old one back for a refund. Unfortunately they never issued a refund and after multiple "we'll get back to you" emails they simply went silent.