Fully/MillerKnoll Support FAIL When I bought my Jarvis from Fully, the support was fantastic. Then they were acquired by MillerKnoll. My Jarvis’ control stopped working about two months ago, so I went to the website for support. That’s when I knew I was in for pain: no chat functionality for contacting support, no support phone number, only the option to email for support. I had already run through all of their provided support documentation and troubleshooting steps, so I sent an email with the information that they ask you to provide (issue, original order date, and order number.) It took more than 2 weeks for a response, and the provided response was a copy of the support pdf that I had already read and followed the steps. I responded with pictures of my failed control and power unit and my order number (again). There was no response for more than a month, so I reached out again with the photos and order number. I got a response a few days later with the same support pdf that was sent before. I responded again with the photos and order information and again affirmed that I had completed all of the troubleshooting steps provided in their documentation. Today I received a response telling me to give them all of my banking information (via an insecure email!) for a wire refund. I told them that I don’t want a refund, I just want to replace the failed parts and have a working desk again. This has been a nightmare. Stay away from the new iteration of Fully and MillerKnoll. They don’t care about their customers, and their business practices border on fraudulent.

£1000 for a desk that's lasted significantly less than a year Customer service nowhere to be found. Have been trying to get a response since earlier this month about the £1000 desk I'd purchased late last year which is now unusable due to a broken leg. Update: Thankfully customer service at the company who has acquired this company have sent out a replacement leg and parts.

Good and surprisingly quick Was hesitant to order based on the delivery issues noted in other reviews, but seemed like they have improved after switching courier to DHL from Fedex. UK based at least. Ordered on Monday, received desk top on Thursday with the remaining on Friday. Overall quality seemed good, very very minor marks on the desk top but not a big deal. Time will tell how it holds.

Worst customer service I’ve ever dealt… Worst customer service I’ve ever dealt with. Table top arrived dented and a big chunk of laminate removed from the top. Table top size now out of stock and they won’t provide me a replacement. I’ve asked for a full refund but they’ve offered a partial refund to keep the broken product. I’ve stated numerous times that I don’t want a defective product and they won’t listen. Customer service don’t properly read messages (calling me the wrong name, mentioning an issue not related to my issue, and copying and pasting generic/reused responses). I do not recommend buying from them!!!!!

Over my expectations Bought the Jarvis standing desk. Shipment to Italy experienced some delay, nevertheless, I was timely updated on the delivery status. The product is great. Sturdy, beautiful, fluid. Totally recommended. A pity that Fullly has such low reviews, if they were bad, now they improved a lot.