No customer service to wobbly desk Ordered a 180cm standing desk in April, which arrived promptly. Whilst the mechanism works OK, the top is far too wobbly to use day to day, despite being screwed down tightly and the legs adjusted properly to be completely level. The two-legged standing desk design is not fit for purpose for anyone working long periods at home, especially on video calls, as you'll get camera wobble. I contacted Fully twice on email asking for guidance, and then a refund, but recieved no reply. VERY disappointing from a £500+ desk.

Their customer service that they were known for and why I purchased my desk no longer exists. Weeks of reading reviews left me excited for my new Jarvis. That company of the past doesn’t exist . Upon receipt, the bamboo top had inserts that were inoperable so the table won’t stay fixed to the frame, damage to the table top from shipping as well as damage to the hole covers. Rust in the legs and emailed last week to get to work and no response. Next step is disputing charges on my amex…. This whole process is completely upsetting.

Fully we all know is gone Unfortunately Fully we all know is gone. Miller Knoll is the new owner and that changed everything. Fully was famous for their excellent customer service. I've bought Jarvis some time ago exactly because of the customer service. During spring sale I've bought Alani chair which came with wrong armrest, screws for armrest were also messed up. As everyone noticed there is no customer service anymore I'm afraid. Miller Knoll managed to destroy 10-15 years of reputation building in like 2 months.

I ordered a Fully electric desk but… I ordered a Fully electric desk but unfortunately it did not come with the remote control. I tried contacting Fully by calling their customer service phone number where nobody responded and the phone. Umber is now disconnected. I emailed 5 days ago but also did not hear anything back. I have never had such a bad experience with customer service before. It’s absolutely atrocious!

Fully scammed Wish I had checked Trustpilot before making my purchase. I bought a monitor arm on their website a week ago. It said it would ship the next day and I'd get an update with tracking information. Nothing. Can't reach customer service. It seems that Fully was recently acquired by Miller Knoll. They left their website up and are still taking unsuspecting buyers' money even though they basically don't exist anymore. I have submitted a complaint to the EU Consumer Centre. I urge everyone else affected to do the same. The acquiring company should be forced to refund orders that were never fulfilled.