Fully scammed Wish I had checked Trustpilot before making my purchase. I bought a monitor arm on their website a week ago. It said it would ship the next day and I'd get an update with tracking information. Nothing. Can't reach customer service. It seems that Fully was recently acquired by Miller Knoll. They left their website up and are still taking unsuspecting buyers' money even though they basically don't exist anymore. I have submitted a complaint to the EU Consumer Centre. I urge everyone else affected to do the same. The acquiring company should be forced to refund orders that were never fulfilled.

Good quality, terrible customer support I'm one of the customers who suffered from shipment delays during May 2022. I also left a low-star comment about how troublesome experience it was. Despite I enjoy the product very much, the shipment experience and customer service was quite frustrating. Later on, I got reached out by Fully to compensate for bad experience. I was told I will be given a chair for free. I redeemed it and ordered it. Then it also mistakenly got arrived to somewhere in Germany, I asked for reshipment. I emailed the agent I was in touch with, more than 10 times. She has been ghosting me ever since. My guess is, she sent the chair to her friend or something. Very, very bad experience overall. The material quality is good but this treatment overall is nothing I would imagine for a 4-digit spending.

Wrong item sent and difficult to contact I ordered a Fully L-desk after finding positive experiences about the desk from YouTube reviewers. It shipped within the projected timeline but they delivered the wrong colored frame. I tried contacting Fully by calling their customer service phone number which was disconnected. They should consider removing the phone number from their automated emails. I have since emailed them about the issue. If I do not hear back in a timely fashion, I will be disputing the charge on my credit card. It is not exactly sustainable to have poor fulfillment quality control for a Certified B Corp.

Jarvis hardwood table + Jax arm + Sidekick Ordered a hardwood Jarvis table, Jax arm, and Sidekick cabinet. I have never received any product from Fully in a good condition so far. 3 out of 3 - damaged or poor quality. Table - damaged tabletop right on the surface when you see it the most. The suggested by support discount did not cover the repair expenses. For the Jax arm - the paint peels off right after you take the arm from the box. Sidekick - factory defects on the front panels. Support stopped answering after I asked them to publish my reviews of their products on their website. Low customer service, poor quality, and horrible delivery at a high price tag.

Above and beyond issuing replacement parts I bought a Fully standing desk (a Remi) around 2.5 years ago, during lockdown. The desk itself is great - very sturdy, nice build quality, smooth lift etc. I moved house a few months ago and partially took the desk apart, putting all of the "small bits" including a couple of wires in a clear bag, which has then completely disappeared in the house move. I assumed I would be out of luck and have to either fork out for a new desk, or make do with something cheap. Fully customer services have been incredible - not only are they going to send me all the replacement parts needed, they are going to do so for free (not even charging for shipping), and the response times to my back and forth (with two different CS reps) have been professional, polite, and incredibly helpful. Fantastic :)