Their customer service that they were known for and why I purchased my desk no longer exists. Weeks of reading reviews left me excited for my new Jarvis. That company of the past doesn’t exist . Upon receipt, the bamboo top had inserts that were inoperable so the table won’t stay fixed to the frame, damage to the table top from shipping as well as damage to the hole covers. Rust in the legs and emailed last week to get to work and no response. Next step is disputing charges on my amex…. This whole process is completely upsetting.

I bought a pricey Jarvis desk from… I bought a pricey Jarvis desk from Fully in 2021 that has a 12 year warranty. I love the desk, but recently it has started to malfunction. This isn't trivial -- one does not want the desk to get stuck in the standing position or -- even worse -- somewhere between sitting and standing. Sadly, I have had a support nightmare very similar to what as another reviewer posted here one day ago. Fully's website promises a response time in ten days (!) but in fact they never got back to me. In the meantime, their website says the desks are now being sold through Herman Miller. But Herman Miller just told me today that Fully are the ones to contact for providing support. So much for the warranty!

No customer service to wobbly desk Ordered a 180cm standing desk in April, which arrived promptly. Whilst the mechanism works OK, the top is far too wobbly to use day to day, despite being screwed down tightly and the legs adjusted properly to be completely level. The two-legged standing desk design is not fit for purpose for anyone working long periods at home, especially on video calls, as you'll get camera wobble. I contacted Fully twice on email asking for guidance, and then a refund, but recieved no reply. VERY disappointing from a £500+ desk.

Good and surprisingly quick Was hesitant to order based on the delivery issues noted in other reviews, but seemed like they have improved after switching courier to DHL from Fedex. UK based at least. Ordered on Monday, received desk top on Thursday with the remaining on Friday. Overall quality seemed good, very very minor marks on the desk top but not a big deal. Time will tell how it holds.

Fully/MillerKnoll Support FAIL When I bought my Jarvis from Fully, the support was fantastic. Then they were acquired by MillerKnoll. My Jarvis’ control stopped working about two months ago, so I went to the website for support. That’s when I knew I was in for pain: no chat functionality for contacting support, no support phone number, only the option to email for support. I had already run through all of their provided support documentation and troubleshooting steps, so I sent an email with the information that they ask you to provide (issue, original order date, and order number.) It took more than 2 weeks for a response, and the provided response was a copy of the support pdf that I had already read and followed the steps. I responded with pictures of my failed control and power unit and my order number (again). There was no response for more than a month, so I reached out again with the photos and order number. I got a response a few days later with the same support pdf that was sent before. I responded again with the photos and order information and again affirmed that I had completed all of the troubleshooting steps provided in their documentation. Today I received a response telling me to give them all of my banking information (via an insecure email!) for a wire refund. I told them that I don’t want a refund, I just want to replace the failed parts and have a working desk again. This has been a nightmare. Stay away from the new iteration of Fully and MillerKnoll. They don’t care about their customers, and their business practices border on fraudulent.