I ordered a Fully electric desk but… I ordered a Fully electric desk but unfortunately it did not come with the remote control. I tried contacting Fully by calling their customer service phone number where nobody responded and the phone. Umber is now disconnected. I emailed 5 days ago but also did not hear anything back. I have never had such a bad experience with customer service before. It’s absolutely atrocious!

Fully scammed Wish I had checked Trustpilot before making my purchase. I bought a monitor arm on their website a week ago. It said it would ship the next day and I'd get an update with tracking information. Nothing. Can't reach customer service. It seems that Fully was recently acquired by Miller Knoll. They left their website up and are still taking unsuspecting buyers' money even though they basically don't exist anymore. I have submitted a complaint to the EU Consumer Centre. I urge everyone else affected to do the same. The acquiring company should be forced to refund orders that were never fulfilled.

No customer service to wobbly desk Ordered a 180cm standing desk in April, which arrived promptly. Whilst the mechanism works OK, the top is far too wobbly to use day to day, despite being screwed down tightly and the legs adjusted properly to be completely level. The two-legged standing desk design is not fit for purpose for anyone working long periods at home, especially on video calls, as you'll get camera wobble. I contacted Fully twice on email asking for guidance, and then a refund, but recieved no reply. VERY disappointing from a £500+ desk.

Great personalization/quality ratio We ordered a desk and the table top came damaged. After being sent the wrong form to report the damage to the delivery company, customer support quickly solved the issue themselves and sent us a new desk table top. We were searching for a standup desk with some quirks and notting tops Fully's personalization/quality ratio. Assembling the desk was also quite easy using just the paper instructions but you can also follow Fully's youtube video. We'd definitely buy again from Fully.

Jarvis hardwood table + Jax arm + Sidekick Ordered a hardwood Jarvis table, Jax arm, and Sidekick cabinet. I have never received any product from Fully in a good condition so far. 3 out of 3 - damaged or poor quality. Table - damaged tabletop right on the surface when you see it the most. The suggested by support discount did not cover the repair expenses. For the Jax arm - the paint peels off right after you take the arm from the box. Sidekick - factory defects on the front panels. Support stopped answering after I asked them to publish my reviews of their products on their website. Low customer service, poor quality, and horrible delivery at a high price tag.