Worst customer service I’ve ever dealt… Worst customer service I’ve ever dealt with. Table top arrived dented and a big chunk of laminate removed from the top. Table top size now out of stock and they won’t provide me a replacement. I’ve asked for a full refund but they’ve offered a partial refund to keep the broken product. I’ve stated numerous times that I don’t want a defective product and they won’t listen. Customer service don’t properly read messages (calling me the wrong name, mentioning an issue not related to my issue, and copying and pasting generic/reused responses). I do not recommend buying from them!!!!!

Jarvis hardwood table + Jax arm + Sidekick Ordered a hardwood Jarvis table, Jax arm, and Sidekick cabinet. I have never received any product from Fully in a good condition so far. 3 out of 3 - damaged or poor quality. Table - damaged tabletop right on the surface when you see it the most. The suggested by support discount did not cover the repair expenses. For the Jax arm - the paint peels off right after you take the arm from the box. Sidekick - factory defects on the front panels. Support stopped answering after I asked them to publish my reviews of their products on their website. Low customer service, poor quality, and horrible delivery at a high price tag.

Fully scammed Wish I had checked Trustpilot before making my purchase. I bought a monitor arm on their website a week ago. It said it would ship the next day and I'd get an update with tracking information. Nothing. Can't reach customer service. It seems that Fully was recently acquired by Miller Knoll. They left their website up and are still taking unsuspecting buyers' money even though they basically don't exist anymore. I have submitted a complaint to the EU Consumer Centre. I urge everyone else affected to do the same. The acquiring company should be forced to refund orders that were never fulfilled.

Over my expectations Bought the Jarvis standing desk. Shipment to Italy experienced some delay, nevertheless, I was timely updated on the delivery status. The product is great. Sturdy, beautiful, fluid. Totally recommended. A pity that Fullly has such low reviews, if they were bad, now they improved a lot.

Above and beyond issuing replacement parts I bought a Fully standing desk (a Remi) around 2.5 years ago, during lockdown. The desk itself is great - very sturdy, nice build quality, smooth lift etc. I moved house a few months ago and partially took the desk apart, putting all of the "small bits" including a couple of wires in a clear bag, which has then completely disappeared in the house move. I assumed I would be out of luck and have to either fork out for a new desk, or make do with something cheap. Fully customer services have been incredible - not only are they going to send me all the replacement parts needed, they are going to do so for free (not even charging for shipping), and the response times to my back and forth (with two different CS reps) have been professional, polite, and incredibly helpful. Fantastic :)