I bought a pricey Jarvis desk from… I bought a pricey Jarvis desk from Fully in 2021 that has a 12 year warranty. I love the desk, but recently it has started to malfunction. This isn't trivial -- one does not want the desk to get stuck in the standing position or -- even worse -- somewhere between sitting and standing. Sadly, I have had a support nightmare very similar to what as another reviewer posted here one day ago. Fully's website promises a response time in ten days (!) but in fact they never got back to me. In the meantime, their website says the desks are now being sold through Herman Miller. But Herman Miller just told me today that Fully are the ones to contact for providing support. So much for the warranty!

Fully scammed Wish I had checked Trustpilot before making my purchase. I bought a monitor arm on their website a week ago. It said it would ship the next day and I'd get an update with tracking information. Nothing. Can't reach customer service. It seems that Fully was recently acquired by Miller Knoll. They left their website up and are still taking unsuspecting buyers' money even though they basically don't exist anymore. I have submitted a complaint to the EU Consumer Centre. I urge everyone else affected to do the same. The acquiring company should be forced to refund orders that were never fulfilled.

No customer service to wobbly desk Ordered a 180cm standing desk in April, which arrived promptly. Whilst the mechanism works OK, the top is far too wobbly to use day to day, despite being screwed down tightly and the legs adjusted properly to be completely level. The two-legged standing desk design is not fit for purpose for anyone working long periods at home, especially on video calls, as you'll get camera wobble. I contacted Fully twice on email asking for guidance, and then a refund, but recieved no reply. VERY disappointing from a £500+ desk.

£1000 for a desk that's lasted significantly less than a year Customer service nowhere to be found. Have been trying to get a response since earlier this month about the £1000 desk I'd purchased late last year which is now unusable due to a broken leg. Update: Thankfully customer service at the company who has acquired this company have sent out a replacement leg and parts.

Jarvis hardwood table + Jax arm + Sidekick Ordered a hardwood Jarvis table, Jax arm, and Sidekick cabinet. I have never received any product from Fully in a good condition so far. 3 out of 3 - damaged or poor quality. Table - damaged tabletop right on the surface when you see it the most. The suggested by support discount did not cover the repair expenses. For the Jax arm - the paint peels off right after you take the arm from the box. Sidekick - factory defects on the front panels. Support stopped answering after I asked them to publish my reviews of their products on their website. Low customer service, poor quality, and horrible delivery at a high price tag.