Very patient with this newbie Kelli was very helpful. Answered all my millions of questions and sent me samples and went over pros and cons of them over the phone with me. In the end, I ended up with the right solution for my brand-new company. I look forward to working with Kelli again as I grow.

Shipping is always quick Shipping is always quick. I use the Primera inks, and while they may be a bit more costly than others, they are always fresh and work perfectly. Consistency and quality out weights price because it's still a fair deal.

It was fantastic It was fantastic. I was intimidated by this impressive machine but how feel confident and have already made some really impressive cookie designs. Thank you.

Friendly customer service Friendly customer service, quick turn around, quality product, ease of ordering

Not so helpful tech support Updating my review as I was contacted by the company and I am hoping my issue will quickly be resolved. I very much appreciate the response and customer service follow-up. ************+++* Windows did an automatic update on my laptop and uninstalled my Eddie printer driver and Bartebder software. I had a really hard time finding the proper drivers on your site l. I tried to chat with tech support and was given the ad I e to turn off my computer and re-start advice. Yeah, I already tried ALL of the usual methods before attempting to chat with tech support. Needless to say it did not help, no follow up was made and my software is still not working.