Primera is a great company with the… Primera is a great company with the best label printers for labels and tags. Always a great puchasing experiance.

When I call there When I call there, everyone is just so polite and helpful. I got my Eddie Printer back mint condition. Didn’t miss not a thing. It was a great experience and I’m glad I purchased a Little Eddie.. keep up the great work.

Saved by HotSwap program I am a new user and my printer decided to chew up a label in a way I couldn't get it out. When I contacted support, Sanjae helped me through the process and introduced me to HotSwap! I was in the middle of printing labels for an upcoming bottling and was a little freaked out. I got my current printer sent back and the next day they shipped my new printer. I should be back printing this weekend. The quick turnaround was incredible. Thanks for having a great support staff.

Not so helpful tech support Updating my review as I was contacted by the company and I am hoping my issue will quickly be resolved. I very much appreciate the response and customer service follow-up. ************+++* Windows did an automatic update on my laptop and uninstalled my Eddie printer driver and Bartebder software. I had a really hard time finding the proper drivers on your site l. I tried to chat with tech support and was given the ad I e to turn off my computer and re-start advice. Yeah, I already tried ALL of the usual methods before attempting to chat with tech support. Needless to say it did not help, no follow up was made and my software is still not working.

Very responsive! Very responsive! With a quick response to an enquiry I had to confirm the original order, Primera impressed me right out of the gates! Add to that a very solid product with an easy set up, and I'm looking forward to my next opportunity to work with them!