Friendly customer service Friendly customer service, quick turn around, quality product, ease of ordering

Very patient with this newbie Kelli was very helpful. Answered all my millions of questions and sent me samples and went over pros and cons of them over the phone with me. In the end, I ended up with the right solution for my brand-new company. I look forward to working with Kelli again as I grow.

Saved by HotSwap program I am a new user and my printer decided to chew up a label in a way I couldn't get it out. When I contacted support, Sanjae helped me through the process and introduced me to HotSwap! I was in the middle of printing labels for an upcoming bottling and was a little freaked out. I got my current printer sent back and the next day they shipped my new printer. I should be back printing this weekend. The quick turnaround was incredible. Thanks for having a great support staff.

Not so helpful tech support Updating my review as I was contacted by the company and I am hoping my issue will quickly be resolved. I very much appreciate the response and customer service follow-up. ************+++* Windows did an automatic update on my laptop and uninstalled my Eddie printer driver and Bartebder software. I had a really hard time finding the proper drivers on your site l. I tried to chat with tech support and was given the ad I e to turn off my computer and re-start advice. Yeah, I already tried ALL of the usual methods before attempting to chat with tech support. Needless to say it did not help, no follow up was made and my software is still not working.

Printer Repair I returned our lx900 for repairs and the service was excellent and the printer ran better than ever once returned.