customer service relations is phenomenal … customer service relations is phenomenal and very much appreciated. I have had 2 small concerns with my DK20S and both times i received communications back within a few hours. Both time they offered and stated they would take care of the issue at no cost to me. Quality customer service is hard to find sometimes. But not here. very satisfied. I will no shop anyplace else for my heat press needs.

Great Equipment, Better Support!! My GeoKnight equipment has been battle tested for years, I've had two issues, one with my DK20 and most recently with my DK3. Both instances, equipment was out of warranty, The website is very helpful in solving any issues, but the personal customer support from Aaron and the team have been nothing short of outstanding!! Always prompt, courteous, sensible knowledge and guidance. To top it off, it amazes me how this equipment is designed and built! Very user friendly and serviceable!! Knowing my equipment is aging, I've entertained and even researched some other manufacturers. After this last episode, I (P&R Photos LLC) will never own anything other than GeoKnight!! Period!

DK-20 Resolution We have been having problems with our DK-20 for a few years and our operations department couldn't figure it out. I contacted Mr. Knight and even though the video upload requirements kept us at bay, we were able to get it taken care of by resetting the board. Words cannot explain the appreciation that we have for his patience in this matter!

Nothing Short of Excellence! I can only echo the statements seen here as 100% true! The company has been nothing short of fantastic to work with and their incredible response time helps keep businesses up and running. Aaron is fantastic to work with and Geo Knight will go out of their way to support an already incredible product. I have only positive things to say to others about the Geo Knight company and product line!

Quick friendly excellent service! One of our heat presses was overheating. I called their customer service for some help. Suzanne was very friendly and quickly emailed a troubleshooting guide to me that was specific to our problem. The first solution on their guide solved our problem (loose temp sensor wire) and we were back up and running within 5 minutes. Truly stellar experience!