Technician Luke G Technician: Luke Gallyot, Luke is amazing! Luke and always take the time to listen an allow me to explain my concerns without making me feel like just another Rich customer with an issue. His ability to provide excellent tech support should be a standard for others to follow. Luke, thanks again for all that you do and for helping to get my Ri1000 back up and running.

If I could give 10 stars If I could give 10 stars, I absolutely would. I have always had amazing help through Ricoh Tech Services and most recently I was lucky enough to have a Tech named Isis Cornejo. Isis took her time on a video call to figure out the problem and fixed it! I can't express my gratitude to Isis enough for going above and beyond to help me get back up running. Isis along with all the Techs at Ricoh are highly trained in every aspect of the function of our DTG printers. Thank you Isis for all your hard work!

James Lee was fantastic James Lee was fantastic. I had an error code come up on my Ri1000 DTG printer. He walked me through the issue and helped me fix it. Very patient and knowledgeable. Seems like the tech support has really improved over the past year.

I called to get my shipping upgraded… I called to get my shipping upgraded and Margarita was awesome. Thank you Alona Digimagic West Palm Beach

Above and beyond customer service and support!! Very helpful with trouble shooting when we need. This time they went above and beyond to help us resolve the situation.