Thorough Carriage Unit Swap James was very helpful throughout the entire carriage unit install. There are so many steps that I couldn't have done it alone. He gave extra insight throughout the process so I understood what I was doing and why some steps needed to be taken with more precaution than others. We were able to get it installed in under the allotted timeframe!

Technician Luke G Technician: Luke Gallyot, Luke is amazing! Luke and always take the time to listen an allow me to explain my concerns without making me feel like just another Rich customer with an issue. His ability to provide excellent tech support should be a standard for others to follow. Luke, thanks again for all that you do and for helping to get my Ri1000 back up and running.

Above and beyond customer service and support!! Very helpful with trouble shooting when we need. This time they went above and beyond to help us resolve the situation.

Imran was one of the most helpful… Imran was one of the most helpful representatives I’ve ever had Ricoh. He was careful he was diligent, as well as more importantly, patient. He took his time to understand the issue, then got it figured out on the first try. Well put together young man I wish the best for him. We need more good people like this in the world aside from Buisness. Thank you Maron.

Luke is awesome! A week ago Luke helped us troubleshoot our Ricoh 1000 and found the CTL board needed a new carriage replacement. He helped us remove the old CTL Board viturally and carriage. A week later he helped us also install both and was very professional and very nice and helpful with the whole process of installing. He customer service skills was excellent. We really appreciate his help on this and hope he does get rewarded for how awesome he is!