Great instruction and care Great instruction. Great understanding of what my issues were and how to solve them. Very thorough and attentive to making sure I knew what to do AND how to avoid problems in the future.

James was a big help in setting up our… James was a big help in setting up our carriage unit in our Ricoh Ri 2000 printer. I am looking forward in hearing for him again!

Antonio Ospina a great help indeed Antonio Ospina a great help indeed! He helped me with my problems with the colorgate program, since he lives in California and I live in Texas, we did it thru team viewer. The best of all, habla mi idioma y me ayudó mucho en darme instrucciones. Excelente trabajo, excelente persona. Muy recomendable thank you so much bro 🙏

Carriage install James was great walking me through the carriage install. He did an excellent job explaining everything we were doing and then took the time at the end to go over a few things that were not mentioned when setting up the printer.

Technical support was a waste of time! Jason Lee with technical support was not helpful AT ALL! The least technical support can do is provide as much information on the issues with their product as possible. We, as the owners of these printers, have to invest time and money to replace and repair parts and issues with the printer, so learning as much as possible about each situation is paramount to ensure better results in the future. That guy was condescending and had no idea how to address my questions and concerns. He tried to rush me off the phone call as soon as I held him accountable to the information he gave me. It clearly annoyed him that I’d ask him why the solution he gave would remedy the issue with maintenance draining all the ink from my cartridges abnormally fast. Customer service is severely lacking, especially with Jason Lee!