Carriage install James was great walking me through the carriage install. He did an excellent job explaining everything we were doing and then took the time at the end to go over a few things that were not mentioned when setting up the printer.

Eddie and Luke are overly amazing Eddie and Luke are overly amazing, patient, and helpful. They go over and beyond to make sure you have a clear understanding of how the equipment works. I am extremely appreciative.

Antonio Ospina a great help indeed Antonio Ospina a great help indeed! He helped me with my problems with the colorgate program, since he lives in California and I live in Texas, we did it thru team viewer. The best of all, habla mi idioma y me ayudó mucho en darme instrucciones. Excelente trabajo, excelente persona. Muy recomendable thank you so much bro 🙏

tech support legends! I don’t need to call tech support often, but when I do; I hope to get Derek or Luke ONLY. I don’t mean to be that guy, but when I get connected to any other tech, I immediately ask for those 2. Derek and Luke both took the time to help me get through a very stressful Encoder Error this past month. Even after it came back again a second time a few weeks after we fixed it, Luke was on top of the game with how to fix it immediately and walked me through specifics and was patient while I maneuvered. Derek is also very in depth and helpful when needing assistance. Ricoh, please take note: your techs need to be more like Derek and Luke. Cheers guys!

I called to get my shipping upgraded… I called to get my shipping upgraded and Margarita was awesome. Thank you Alona Digimagic West Palm Beach