If I could give 10 stars If I could give 10 stars, I absolutely would. I have always had amazing help through Ricoh Tech Services and most recently I was lucky enough to have a Tech named Isis Cornejo. Isis took her time on a video call to figure out the problem and fixed it! I can't express my gratitude to Isis enough for going above and beyond to help me get back up running. Isis along with all the Techs at Ricoh are highly trained in every aspect of the function of our DTG printers. Thank you Isis for all your hard work!

1st time working with James and he a 5… 1st time working with James and he a 5 star too. Never had a bad experience with tech, maybe the machine. James is very detailed and he showed me a new trouble shooting fix.

Technical support was a waste of time! Jason Lee with technical support was not helpful AT ALL! The least technical support can do is provide as much information on the issues with their product as possible. We, as the owners of these printers, have to invest time and money to replace and repair parts and issues with the printer, so learning as much as possible about each situation is paramount to ensure better results in the future. That guy was condescending and had no idea how to address my questions and concerns. He tried to rush me off the phone call as soon as I held him accountable to the information he gave me. It clearly annoyed him that I’d ask him why the solution he gave would remedy the issue with maintenance draining all the ink from my cartridges abnormally fast. Customer service is severely lacking, especially with Jason Lee!

Antonio Ospina a great help indeed Antonio Ospina a great help indeed! He helped me with my problems with the colorgate program, since he lives in California and I live in Texas, we did it thru team viewer. The best of all, habla mi idioma y me ayudó mucho en darme instrucciones. Excelente trabajo, excelente persona. Muy recomendable thank you so much bro 🙏

Eddie and Luke are overly amazing Eddie and Luke are overly amazing, patient, and helpful. They go over and beyond to make sure you have a clear understanding of how the equipment works. I am extremely appreciative.