Carriage install James was great walking me through the carriage install. He did an excellent job explaining everything we were doing and then took the time at the end to go over a few things that were not mentioned when setting up the printer.

1st time working with James and he a 5… 1st time working with James and he a 5 star too. Never had a bad experience with tech, maybe the machine. James is very detailed and he showed me a new trouble shooting fix.

Technician Luke G Technician: Luke Gallyot, Luke is amazing! Luke and always take the time to listen an allow me to explain my concerns without making me feel like just another Rich customer with an issue. His ability to provide excellent tech support should be a standard for others to follow. Luke, thanks again for all that you do and for helping to get my Ri1000 back up and running.

If I could give 10 stars If I could give 10 stars, I absolutely would. I have always had amazing help through Ricoh Tech Services and most recently I was lucky enough to have a Tech named Isis Cornejo. Isis took her time on a video call to figure out the problem and fixed it! I can't express my gratitude to Isis enough for going above and beyond to help me get back up running. Isis along with all the Techs at Ricoh are highly trained in every aspect of the function of our DTG printers. Thank you Isis for all your hard work!

Imran was one of the most helpful… Imran was one of the most helpful representatives I’ve ever had Ricoh. He was careful he was diligent, as well as more importantly, patient. He took his time to understand the issue, then got it figured out on the first try. Well put together young man I wish the best for him. We need more good people like this in the world aside from Buisness. Thank you Maron.