Jamie
GBJames Lee was fantastic James Lee was fantastic. I had an error code come up on my Ri1000 DTG printer. He walked me through the issue and helped me fix it. Very patient and knowledgeable. Seems like the tech support has really improved over the past year.
Nickie Q
GBGreat instruction and care Great instruction. Great understanding of what my issues were and how to solve them. Very thorough and attentive to making sure I knew what to do AND how to avoid problems in the future.
Bickley Boutique
GBAbove and beyond customer service and support!! Very helpful with trouble shooting when we need. This time they went above and beyond to help us resolve the situation.
Simon Loumer
GBQuick service and parts shipping. Quick service and parts shipping.
Vazquez
GBIf I could give 10 stars If I could give 10 stars, I absolutely would. I have always had amazing help through Ricoh Tech Services and most recently I was lucky enough to have a Tech named Isis Cornejo. Isis took her time on a video call to figure out the problem and fixed it! I can't express my gratitude to Isis enough for going above and beyond to help me get back up running. Isis along with all the Techs at Ricoh are highly trained in every aspect of the function of our DTG printers. Thank you Isis for all your hard work!