If I could give 10 stars If I could give 10 stars, I absolutely would. I have always had amazing help through Ricoh Tech Services and most recently I was lucky enough to have a Tech named Isis Cornejo. Isis took her time on a video call to figure out the problem and fixed it! I can't express my gratitude to Isis enough for going above and beyond to help me get back up running. Isis along with all the Techs at Ricoh are highly trained in every aspect of the function of our DTG printers. Thank you Isis for all your hard work!

Luke is awesome! A week ago Luke helped us troubleshoot our Ricoh 1000 and found the CTL board needed a new carriage replacement. He helped us remove the old CTL Board viturally and carriage. A week later he helped us also install both and was very professional and very nice and helpful with the whole process of installing. He customer service skills was excellent. We really appreciate his help on this and hope he does get rewarded for how awesome he is!

Impeccable Service Technician (James) was a pleasure to work with. Walked me through the removal and installation of my carriage unit. Was very patient, polite and provided detailed instruction/guidance. Worked with me until not only the part was replaced but that my printer was up and fully functioning. impeccable service.

Great instruction and care Great instruction. Great understanding of what my issues were and how to solve them. Very thorough and attentive to making sure I knew what to do AND how to avoid problems in the future.

Quick service and parts shipping. Quick service and parts shipping.