Above and beyond customer service and support!! Very helpful with trouble shooting when we need. This time they went above and beyond to help us resolve the situation.

Impeccable Service Technician (James) was a pleasure to work with. Walked me through the removal and installation of my carriage unit. Was very patient, polite and provided detailed instruction/guidance. Worked with me until not only the part was replaced but that my printer was up and fully functioning. impeccable service.

Thorough Carriage Unit Swap James was very helpful throughout the entire carriage unit install. There are so many steps that I couldn't have done it alone. He gave extra insight throughout the process so I understood what I was doing and why some steps needed to be taken with more precaution than others. We were able to get it installed in under the allotted timeframe!

Carriage install James was great walking me through the carriage install. He did an excellent job explaining everything we were doing and then took the time at the end to go over a few things that were not mentioned when setting up the printer.

Luke is awesome! A week ago Luke helped us troubleshoot our Ricoh 1000 and found the CTL board needed a new carriage replacement. He helped us remove the old CTL Board viturally and carriage. A week later he helped us also install both and was very professional and very nice and helpful with the whole process of installing. He customer service skills was excellent. We really appreciate his help on this and hope he does get rewarded for how awesome he is!