Bait & Switch + No Customer Service Placed an order during the cyber week but the advertised discount was not applied to my order. The lower price was shown until after I checked out and then the confirmation page showed a higher amount was charged to my card. I've never encountered a situation like this. Contacted customer service twice with no response. Had to submit a dispute with my credit card transaction.

Highly Disappointed with a Brand that I liked I must say I am so disappointed with the service I have received. The UK Customer Service team was not helpful and it was actually an appalling service. The delay to resolution has meant I could not use my birthday discount. I had insufficient help which had meant me going to my bank for a claim as I made a transaction with no delivery of goods.

Fabulous! I order from Fresh every year at Christmas time to take advantage or their fantastic free gift offers (which are amazing). My orders have always come perfectly packed and within no more than 3 days from ordering which is unheard of during the busiest shopping season of the year! I love their products and the Lotus range is so good! (UK customer)

Cheap products total con Cheap products total con. I purchased some face cream from Fresh that came with an offer of 4 free sample products when you made a purchase, never got the free products and never got a response from them to say why. Face cream is really poor quality, very cheap and nasty smell dont waste your money, customer service is shocking. I got an email asking me to review my purchase so gave an honest review only to be told that my review didnt meet their standards so wouldnt be published, so another company that misleads customers by only publishing good reviews!!!

Zero customer service Really horrible customer service, ordered with shop runner for 2 day delivery before the holidays, it's been over 10 days and no shipping update. Tried calling, emailing, online chat and not able to reach any representative. DO NOT ORDER FROM THEM! Just go to Sephora or Nordstrom