Fabulous! I order from Fresh every year at Christmas time to take advantage or their fantastic free gift offers (which are amazing). My orders have always come perfectly packed and within no more than 3 days from ordering which is unheard of during the busiest shopping season of the year! I love their products and the Lotus range is so good! (UK customer)

Bait & Switch + No Customer Service Placed an order during the cyber week but the advertised discount was not applied to my order. The lower price was shown until after I checked out and then the confirmation page showed a higher amount was charged to my card. I've never encountered a situation like this. Contacted customer service twice with no response. Had to submit a dispute with my credit card transaction.

Straight out Scam. Placed an order, but never received the package. UPS tracking claims the product was damaged during transit and has been returned to sender. I've spent the past 2 weeks trying to get my money back but it can never get a hold of anyone. Emails and messages aren't answered, calls to their customer service always goes to voice mail, which they never responded.

Terrible and Nasty customer service It was my first time placing an online order with Fresh. They had a promo code that lowered the pricing which was a good deal since I was placing an order for a few things. Their shipping is a complete joke. I received an email the night before for a delayed shipping date. It was shipping next week. When I received out to customer service, no apologies nor sincere efforts to resolve the issue. It was a generic response of they had "no control over the shipping delay or transit. And thank you for your understanding." This will be my last order with them. Hopefully, I receive the ordered products after seeing how many reviews haven't received their orders.

Highly Disappointed with a Brand that I liked I must say I am so disappointed with the service I have received. The UK Customer Service team was not helpful and it was actually an appalling service. The delay to resolution has meant I could not use my birthday discount. I had insufficient help which had meant me going to my bank for a claim as I made a transaction with no delivery of goods.