Wonderful 😊 Great deal, had 7 free samples in Christmas countdown. Beautiful complimentary gift wrap. Very quick dispatch and delivery. Very pleased. If I could give 10 stars I would. Wonderful products too, had a complimentary facial before from fresh in Harrods beauty, my skin was glowing afterwards. Effective naturally derived products, a bit pricey but well worth it if you can get the items in the Christmas countdown daily deals.

Received Rose Hydrator toner without a… Received Rose Hydrator toner without a cap for the bottle. Called customer service numerous times and send messages via their website without a response. I will never order from their web site again, and will be using different products from other beauty brands.

Bait & Switch + No Customer Service Placed an order during the cyber week but the advertised discount was not applied to my order. The lower price was shown until after I checked out and then the confirmation page showed a higher amount was charged to my card. I've never encountered a situation like this. Contacted customer service twice with no response. Had to submit a dispute with my credit card transaction.

No customer service and total scam! Be careful and don’t order with this company because there’s no customer service. I called multiple times trying to contract to return an already opened item but no one ever picks up. I emailed them twice and no one ever replied. Save yourself the trouble and pick another skincare line to use. Worst company!

Rude and arrogant, bad customer service Fresh is a terrible company. For starters they are still using octinoxate in their SPF products which is known to harm sea life. They are marked as “clean beauty” at Sephora and they shouldn’t be. I let Sephora know as much and also wrote to the company. They completely dismissed my concerns and sent me a statement that rambled on about their product safety. I never said their products weren’t safe for people, I was addressing the environmental concerns. Just their general tone is dismissive and lacking insight. I will not be buying their products anymore.