Straight out Scam. Placed an order, but never received the package. UPS tracking claims the product was damaged during transit and has been returned to sender. I've spent the past 2 weeks trying to get my money back but it can never get a hold of anyone. Emails and messages aren't answered, calls to their customer service always goes to voice mail, which they never responded.

Fabulous! I order from Fresh every year at Christmas time to take advantage or their fantastic free gift offers (which are amazing). My orders have always come perfectly packed and within no more than 3 days from ordering which is unheard of during the busiest shopping season of the year! I love their products and the Lotus range is so good! (UK customer)

Received Rose Hydrator toner without a… Received Rose Hydrator toner without a cap for the bottle. Called customer service numerous times and send messages via their website without a response. I will never order from their web site again, and will be using different products from other beauty brands.

First time ever used not impressed… First time ever used not impressed total lack of customer service Unable to contact by phone. Headline offer was free gift set worth £32 on every order over £60 so we increased our basket to £80 told not qualify as used 10%. I then emailed asking to cancel. 1 hour later had email stating dispatched very convenient. My Wife spends on average £100 -200 per month on skin care/make up, so your loss won't use again.

You have to pay for your own return You have to pay for your own return. I sent a web form minutes after making a purchase to cancel an order. The next day I sent another one pleading them to halt this order so I can be refunded. Customer service was non existent. It took days for me to get a hold of someone over the phone and when I did, the experience was frustrating. I don't think I want to shop at Fresh anymore.