You have to pay for your own return You have to pay for your own return. I sent a web form minutes after making a purchase to cancel an order. The next day I sent another one pleading them to halt this order so I can be refunded. Customer service was non existent. It took days for me to get a hold of someone over the phone and when I did, the experience was frustrating. I don't think I want to shop at Fresh anymore.

Received Rose Hydrator toner without a… Received Rose Hydrator toner without a cap for the bottle. Called customer service numerous times and send messages via their website without a response. I will never order from their web site again, and will be using different products from other beauty brands.

Ordered my products on Dec11,2022 via… Ordered my products on Dec11,2022 via 2day shop runner. Called Fresh customer service and was informed that company was experiencing a delay. Because my order was a gift for my daughter, I told representative to send me a return label. To date, no merchandise, no return label. I did receive my bill from my credit card company.

Zero customer service Really horrible customer service, ordered with shop runner for 2 day delivery before the holidays, it's been over 10 days and no shipping update. Tried calling, emailing, online chat and not able to reach any representative. DO NOT ORDER FROM THEM! Just go to Sephora or Nordstrom

Wonderful 😊 Great deal, had 7 free samples in Christmas countdown. Beautiful complimentary gift wrap. Very quick dispatch and delivery. Very pleased. If I could give 10 stars I would. Wonderful products too, had a complimentary facial before from fresh in Harrods beauty, my skin was glowing afterwards. Effective naturally derived products, a bit pricey but well worth it if you can get the items in the Christmas countdown daily deals.