You have to pay for your own return You have to pay for your own return. I sent a web form minutes after making a purchase to cancel an order. The next day I sent another one pleading them to halt this order so I can be refunded. Customer service was non existent. It took days for me to get a hold of someone over the phone and when I did, the experience was frustrating. I don't think I want to shop at Fresh anymore.

Worst online experience I made an order 1 months ago, and i received it but 1 item was missing. (60$) I tried to contact the customer service by email and by Instagram. But I had an horrible expérience, the worst customer service ever !!! I’m still waiting for a refund. But no response. Don’t order on this web site. So bad because i used to love these products but this online experience convince me to never buy again from Fresh.

Straight out Scam. Placed an order, but never received the package. UPS tracking claims the product was damaged during transit and has been returned to sender. I've spent the past 2 weeks trying to get my money back but it can never get a hold of anyone. Emails and messages aren't answered, calls to their customer service always goes to voice mail, which they never responded.

Zero customer service Really horrible customer service, ordered with shop runner for 2 day delivery before the holidays, it's been over 10 days and no shipping update. Tried calling, emailing, online chat and not able to reach any representative. DO NOT ORDER FROM THEM! Just go to Sephora or Nordstrom

I love fresh I love fresh! I always order the soy cleanser and the rose face cream. I use the cleanser morning and evening and it takes off my makeup with just one use! The rose cream I use as a night moisturiser because it is so thick and creamy. Deliveries always arrive on time and I love the freebies! Will always continue to use