Bait & Switch + No Customer Service Placed an order during the cyber week but the advertised discount was not applied to my order. The lower price was shown until after I checked out and then the confirmation page showed a higher amount was charged to my card. I've never encountered a situation like this. Contacted customer service twice with no response. Had to submit a dispute with my credit card transaction.

Terrible and Nasty customer service It was my first time placing an online order with Fresh. They had a promo code that lowered the pricing which was a good deal since I was placing an order for a few things. Their shipping is a complete joke. I received an email the night before for a delayed shipping date. It was shipping next week. When I received out to customer service, no apologies nor sincere efforts to resolve the issue. It was a generic response of they had "no control over the shipping delay or transit. And thank you for your understanding." This will be my last order with them. Hopefully, I receive the ordered products after seeing how many reviews haven't received their orders.

Worst online experience I made an order 1 months ago, and i received it but 1 item was missing. (60$) I tried to contact the customer service by email and by Instagram. But I had an horrible expérience, the worst customer service ever !!! I’m still waiting for a refund. But no response. Don’t order on this web site. So bad because i used to love these products but this online experience convince me to never buy again from Fresh.

Highly Disappointed with a Brand that I liked I must say I am so disappointed with the service I have received. The UK Customer Service team was not helpful and it was actually an appalling service. The delay to resolution has meant I could not use my birthday discount. I had insufficient help which had meant me going to my bank for a claim as I made a transaction with no delivery of goods.

Disappointing Customer Service Experience Upon discovering that one of the items I ordered was out of stock, I was informed through an email, and without any consideration for my preference, the remaining items were shipped, excluding the Gift With Purchase (GWP) that initially attracted me to the purchase. I promptly requested a cancellation of the entire order, emphasizing my desire to repurchase after resolving the stock issue and ensuring fairness. To my dismay, the order was shipped against my explicit request, citing it as a policy. This not only contradicts my intention to refund but also highlights a lack of customer-centricity on their end. The subsequent return process added to my frustration, with Customer Service responding only at the end of their operating hours, limiting communication to one correspondence per day. I attempted to reach out through alternative channels like WhatsApp, but encountered silence. This extended delay in response raises concerns about the sincerity and efficiency of fresh.con customer service.