Happy with variety of products Happy with variety of products, helpful customer service and pricing.

Undelievered online order I have placed an online order from Sephora on 6th April but the product has not yet arrived. I have tried to contact customer care but the number is not working nor have I received any reply to my emails. It was a pre-paid order. I don't know how and whom to contact to trace my order.

I recently had an incredibly disappointing I recently had an incredibly frustrating experience with Sephora's online shopping platform. After placing an order, I realized there was a duplicate order due to a system error. Despite reaching out to customer support within an hour of placing the order, I was informed that it was already being prepared at the distribution center and couldn't be cancelled. A week prior Sephora had cancelled my order without informing me about it but couldn't cancel the order within an hour. It's incredibly disappointing to encounter such poor customer service, especially when I've been a loyal customer. Moving forward, I'll be taking my business elsewhere, as this experience has left me feeling incredibly frustrated and dissatisfied.

Terrible insensitive company I placed an 400$ order that was stolen unfortunately by porch piracy. Fed ex confirmed delivery after their internal investigation. I filed a police report but they were unable to do anything further. Sephora offered no assistance and placed sole blame on fed ex. I've been using sephora products for years and they couldn't resend or even at minimum offer a 10% discount. They are a major corporation that can write off this as stolen product tax deduction. I'm a hard working individual that 400$ dollars means a lot too. The fact sephora was so cold and said they ran it through computer and it was delivered so they cant do anything to call fed ex again. They were so unhelpful and it shows a lot about these mega corporations. No personal human connect. I will never use their product again and for those that still value human decency and interaction I would recommend to use another company. Customer service says everything and theirs speaks volumes that they don't care about the average person. Thank you sephora for no assistance

I ordered over £60 worth of products… I ordered over £60 worth of products along with 2 free samples. However when I opened my parcel I noticed ONLY ONE of the free samples id ordered was in there! NO sign of my products! Upon further inspection of the box it appeared to have been tampered with at the side which I hadn’t touched upon opening. Upon review of the weight from the shipping label on the box we re weighed only to find the parcel was almost 200g lighter than stated on label! This makes me suspect the products had previously been in there but had been stolen at some point before I received it. Will be writing a similar review for evri given that they were the couriers! What a waste of £60 an absolute disgrace!