What happened to their Customer Service? Nordstrom has been my 'go to store' for many years. But recently, their women's clothing selection is too strange for me. And the clothes that are right for me, I can't afford. I never had this issue before but I believe the buyers have changed and the majority of NON- DESIGNER clothes are just-ugly. Shoes are generally good selection for small sizes but the great customer service in that department and clothing is horrible. Very sad because it was once the best.

Nordstroms online customer services… Nordstroms online customer services stink. Hard to understand on the phone. They are not from the US. After receiving returns, they take over two weeks to credit your card. Nordstroms has gone down hill fast.

Excellent online and offline stores Excellent online and offline stores. Clothes are really great quality. My last purchase was UGG winter boots, I`ve been watching them on multiple websites but the cheapest promotion was on Nordstrom and I didn`t regret when I`ve got my order. The item was packed great, size was perfectly fine fits me and I`ve got original leather brand new UGG for $99! Nordstrom you are wonderful! Thank you so much!

RUN! Don’t Order Any Online Orders!!!! If I could give zero stars I would! The amount of time it takes for them to process a return is absolutely ridiculous! It’s been well over 14 days and my refund has not been processed. USPS informed me that Nordstrom’s Shipping Agent picked my item up 16 days ago, but they have no idea where it’s at. Now I’m waiting on an update from their delivery team, which happens to be a department that, “doesn’t speak directly to customer”. I WILL NEVER order or purchase any items from this company again!

Be advised ... Charge Card comes with Hidden Cost Be advised ... Nordstrom will offer an introductory savings percentage (say 10%) if you sign-up/use their card for your initial purchase and then not send you the initial bill (I was traveling so as there as no initial bill I didn't think about paying the first merchandise purchased and as stated there was no bill). Later I received a bill with interest and late charges ... unscrupulous (paid balance with unfair interest/late fee and cancelled the account). As stated be aware...