Purchased a pair of allen edmonds… Purchased a pair of allen edmonds strandmok blue soles and clearly they are seconds. One heel is longer in length than the other shoe. Absolutely wrong for them to do buyers like this. Will not order ever again from them and recommend everyone beware .... u won't get new but a seconds shoe which they should state clearly.

Customer service is no longer a value… Customer service is no longer a value for this once favorite store. The person who patiently listened and assisted me in trying to use my gift card should be promoted. The "supervisor" with a bad attitude should probably step down. Right fighters and know-it-alls shouldn't be a customer service "supervisor". Boo! Thumbs down.

Excellent online and offline stores Excellent online and offline stores. Clothes are really great quality. My last purchase was UGG winter boots, I`ve been watching them on multiple websites but the cheapest promotion was on Nordstrom and I didn`t regret when I`ve got my order. The item was packed great, size was perfectly fine fits me and I`ve got original leather brand new UGG for $99! Nordstrom you are wonderful! Thank you so much!

Shipment never got delivered and… Shipment never got delivered and Nordstrom would not refund the $300 in merchandise. They told me next time to shop in the store or order online and pickup at the store. Terrible customer experience.

Nordstrom customer service assured me… Nordstrom customer service assured me that my order would be received after several weeks of waiting. I was in communication with them throughout the process asking for updates which they provided, assuring me it would be delivered. On the delivery date they cancelled the order. I complained and all they could offer me was advice about re placing the order. Remember, I had already placed and paid for the order! I'd stay away from these people, they clearly don't care about customer service and fulfilling orders.