poor service poor service - poor customer service - would never shop there again.

Nordstrom customer service assured me… Nordstrom customer service assured me that my order would be received after several weeks of waiting. I was in communication with them throughout the process asking for updates which they provided, assuring me it would be delivered. On the delivery date they cancelled the order. I complained and all they could offer me was advice about re placing the order. Remember, I had already placed and paid for the order! I'd stay away from these people, they clearly don't care about customer service and fulfilling orders.

Nordstroms online customer services… Nordstroms online customer services stink. Hard to understand on the phone. They are not from the US. After receiving returns, they take over two weeks to credit your card. Nordstroms has gone down hill fast.

RUN! Don’t Order Any Online Orders!!!! If I could give zero stars I would! The amount of time it takes for them to process a return is absolutely ridiculous! It’s been well over 14 days and my refund has not been processed. USPS informed me that Nordstrom’s Shipping Agent picked my item up 16 days ago, but they have no idea where it’s at. Now I’m waiting on an update from their delivery team, which happens to be a department that, “doesn’t speak directly to customer”. I WILL NEVER order or purchase any items from this company again!

Customer service is no longer a value… Customer service is no longer a value for this once favorite store. The person who patiently listened and assisted me in trying to use my gift card should be promoted. The "supervisor" with a bad attitude should probably step down. Right fighters and know-it-alls shouldn't be a customer service "supervisor". Boo! Thumbs down.