Shocking customer service For some bizarre reason, after I had entered my address, my order was processed on an old address(!), how I don't know, so I immediately requested the address change. Apparently they couldn't do this but I could cancel my order, so I requested the order to be cancelled but apparently I was now too late to cancel it. So my order will be carried away to a different address never to be seen again along with my money and I have no way of stopping it apparently!

NOT your mother’s Nordstrom! What the hell Nordstrom! I just received a pair of shoes loosely thrown in a box without a shoebox. This is just one incident in a line of many. They used to take care of how they packaged shipments. It’s just been AWFUL for the past year. Didn’t mind spending a little more for quality brands because the customer service was so superior. Not anymore. Very sad.

The Nordstrom is a scammer The Nordstrom is a scammer. Nordstrom failed multiple times to charge my bank account for credit card payment which was very low. Bank NEVER received any payment requests from Nordstrom and Nordstrom was charging for returned fees for their failures to take money from bank account. Nordstrom is a jerky scammer to steal money from credit cards, be very careful with their credit card. You don't open it.

West county had the best customer… West county had the best customer service! We were helped by Aleah (sp) she made sure we had shoes coming. That’s the best when you have two teenage girls trying on pair after pair. Thank you for making our stop easy!!

RUN! Don’t Order Any Online Orders!!!! If I could give zero stars I would! The amount of time it takes for them to process a return is absolutely ridiculous! It’s been well over 14 days and my refund has not been processed. USPS informed me that Nordstrom’s Shipping Agent picked my item up 16 days ago, but they have no idea where it’s at. Now I’m waiting on an update from their delivery team, which happens to be a department that, “doesn’t speak directly to customer”. I WILL NEVER order or purchase any items from this company again!