Great Experience I ordered a dress online and it was a flawless experience. My order came quick and the dress was packaged professionally so It didn't have too many wrinkles. Unfortunately, it didn't fit so I brought it back to my nearest Nordstrom and was able to exchange it without any issue at all. Great experience! I'd definitely order again.

Nordstrom can't seem to get their delivery services on track. Nordstrom can't seem to get their delivery services in order. I have a package never delivered by TFORCE and yet Nordstrom took money out of my account and said the package was delivered. I had to fight with Nordstrom for weeks to get them to refund my money and they still show on my account if this package is delivered, contact Nordstrom, it has been weeks, I am not going to receive the package. TFORCE stole the package and Nordstrom blames me. I then decide to have my packages sent to Nordstrom Rack and I would pickup over there. Again my package was delivered to the Rack, but they couldn't find it. I called Nordstrom today to let them know I was not happy with this happening to me again, and Nordstrom just hung up on me!!!!

FRAUD! Unprofessional I received a $100 Nordstrom gift card from one of my students at Christmas, and I was saving it for a purse to buy in the spring- a tradition each Spring Break of mine. When I went to check out online on 3/31/24 on the Nordstrom website, I noticed a $0 balance just after scratching off the access code of my $100 gift card. I called Nordstrom Customer Service and gave them the card information, was told that this card was activated on 12/13/23 and used on 12/17/23- and she confirmed that it was fraud. What made this unfortunate situation so much worse, was that she did nothing to make it right- in her words, "These funds have been used, so there is nothing I can do." Nothing like Target several years ago who issued me a new gift card after confirming that a fraudulent charge was made on my Target gift card. The Nordstrom customer service rep confirmed that this was a fraudulent charge and went ahead to explain to me how the scammers get away with this. I personally think that doing nothing for the customer is irresponsible and unprofessional! Not to mention, I have a hunch that this must be an internal issue based on the numerous Trust Pilot reviews for Nordstrom that are similar. Nordstrom might as well be the new Walmart of department stores and I am no longer interested in being a customer of theirs. Side story- back in December, I ordered my son a pair of Ugg slippers on Nordstrom Rack online. What did I receive? A pair of women's boots- and when I tried to correct this, his size in the mens Ugg slipper was sold out by that point. What a mess this company is!

Shocking customer service For some bizarre reason, after I had entered my address, my order was processed on an old address(!), how I don't know, so I immediately requested the address change. Apparently they couldn't do this but I could cancel my order, so I requested the order to be cancelled but apparently I was now too late to cancel it. So my order will be carried away to a different address never to be seen again along with my money and I have no way of stopping it apparently!

NOT your mother’s Nordstrom! What the hell Nordstrom! I just received a pair of shoes loosely thrown in a box without a shoebox. This is just one incident in a line of many. They used to take care of how they packaged shipments. It’s just been AWFUL for the past year. Didn’t mind spending a little more for quality brands because the customer service was so superior. Not anymore. Very sad.