Shipment never got delivered and… Shipment never got delivered and Nordstrom would not refund the $300 in merchandise. They told me next time to shop in the store or order online and pickup at the store. Terrible customer experience.

NOT your mother’s Nordstrom! What the hell Nordstrom! I just received a pair of shoes loosely thrown in a box without a shoebox. This is just one incident in a line of many. They used to take care of how they packaged shipments. It’s just been AWFUL for the past year. Didn’t mind spending a little more for quality brands because the customer service was so superior. Not anymore. Very sad.

Disgusting Placed an order for a bag, got email from Paypal saying transaction had gone through. Had no order confirmation, bag now sold out and I've got to wait for Paypal to release my money. Rude, unhelpful customer service who insist I never placed the order. Never again

poor service poor service - poor customer service - would never shop there again.

Great Experience I ordered a dress online and it was a flawless experience. My order came quick and the dress was packaged professionally so It didn't have too many wrinkles. Unfortunately, it didn't fit so I brought it back to my nearest Nordstrom and was able to exchange it without any issue at all. Great experience! I'd definitely order again.