There is a credit card fraud with Macys… There is a credit card fraud with Macys since last September. Macys customer service don’t do their job. And my fraud claim has been declined however I submitted all required evidence to proof that I didn’t do this transaction. I’m filling a claim against Macys and I’m going to Staten Island Advance. There no creditably to Macys anymore. I don’t recommend anyone to open or use Macys credit card. Macys steals customers money. I will share my horrible experience with everyone I know and post it everywhere.

Ordering just 3 shirts has been a… Ordering just 3 shirts has been a nightmare. Ordered and never received an acknowledgment via email. So I called Customer Service, which was outsourced out of the US . Customer service said their computers are getting updated? But my order went through. They gave me a conformation # . And stated in 24 hrs I would recieve email reciept. 2 days nothing. Called customer service again. They said my order was canceled???😠 So I reordered same shirts , and have not received email confirmation??? This company will soon go out of Business due to being totally incompetent!!!!

Bad customer service. Order a few things from Macys and it was shipped from AZ. The store did not put my full address on the package it only had my P. O Box on there and not my street address so OnTrac would not deliver it. ( OnTrac is another problem all by itself) OnTrac said Macy needs to update the address and Macys said I need to do that. I spoke with 3 customer service representatives and no one would help me and I couldn’t understand them. I asked to speak to a manager and they just kept me on hold then was hung up on. So frustrating I just told OnTrac to send the package back. I’m done ordering from Macys.

Employee I.D91192047 Employee I.D. # 91192047, Ms. NYLL's professionalism along with her exemplary customer service skills must be acknowledged!. I hadn't received a bill, got a message about how my account was now overdue. I was super pissed, but thanks to Ms. NYLL, everything has been resolved. THANK YOU SO MUCH MS. NYLL.

Is zero stars possible? Macy's cancelled order Is zero stars possible? This morning I placed an online order for store pickup (two large luggage pieces which I knew the local store had in-stock). I used my Am Ex card and the purchase was approved of course. But after, Macy's cancelled the order!! I called the number provided (after checking first through chat on the website/may account) and was told they needed to verify my account further. I provided name/billing info etc, but then they wanted me to read a code they sent via text. The message said "we will NEVER call or text for this code" - so why would I provide it for verification? I didn't and was informed that my order could not be reinstated. Of course I'm welcome to go to the store and use my same Am Ex card to purchase it (without additional verification!!!) so this entire "cancellation reason" and "verification process" seems arbitrary, and possibly some sort of fraud. It's no wonder Macy's is suffering customers and they've lost another (I've been one for 50+ years - well back to the Broadway stores days).