Employee I.D91192047 Employee I.D. # 91192047, Ms. NYLL's professionalism along with her exemplary customer service skills must be acknowledged!. I hadn't received a bill, got a message about how my account was now overdue. I was super pissed, but thanks to Ms. NYLL, everything has been resolved. THANK YOU SO MUCH MS. NYLL.

Definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage I purchased the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage from Macy and on my very first trip on an airline the luggage zippers broke, stitching came a loose, lining tore, and the shell (HARD SHELL) was cracked and damaged. I contacted Macy and was told that they can not provide me a refund because the refund period expired (5 days ago). I was 5 days past the refund period! I contacted the company and they said to me "that the damage falls outside the coverage of our Limited Manufacturer's Warranty. These damages are typically attributed to normal wear and tear or mishandling, which are not covered for replacement. Please note that zippers and stitching may encounter various issues during use due to their intricate design and constant movement." I will no longer shop at Macy's and will cutup my credit card. My recommendation to those that read this review is to not shop at Macy's because they no longer stand behind the garbage products they sell on Macy.com and definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage

Ordering just 3 shirts has been a… Ordering just 3 shirts has been a nightmare. Ordered and never received an acknowledgment via email. So I called Customer Service, which was outsourced out of the US . Customer service said their computers are getting updated? But my order went through. They gave me a conformation # . And stated in 24 hrs I would recieve email reciept. 2 days nothing. Called customer service again. They said my order was canceled???😠 So I reordered same shirts , and have not received email confirmation??? This company will soon go out of Business due to being totally incompetent!!!!

Is zero stars possible? Macy's cancelled order Is zero stars possible? This morning I placed an online order for store pickup (two large luggage pieces which I knew the local store had in-stock). I used my Am Ex card and the purchase was approved of course. But after, Macy's cancelled the order!! I called the number provided (after checking first through chat on the website/may account) and was told they needed to verify my account further. I provided name/billing info etc, but then they wanted me to read a code they sent via text. The message said "we will NEVER call or text for this code" - so why would I provide it for verification? I didn't and was informed that my order could not be reinstated. Of course I'm welcome to go to the store and use my same Am Ex card to purchase it (without additional verification!!!) so this entire "cancellation reason" and "verification process" seems arbitrary, and possibly some sort of fraud. It's no wonder Macy's is suffering customers and they've lost another (I've been one for 50+ years - well back to the Broadway stores days).

Promotion Pymts NOT APPLIED PROPERLY Unfortunately, Macy's does not apply pymts properly. After I meet my monthly minimum pymt, I pay extra $ to my 'Promotional Purchases' (jewelry) items. THEY DON'T APPLY THE EXTRA $ Paid to it. I have spent hours on the phone since September 2023 with Agents, Managers, Corporate office and cannot get anyone to correct the pymts. Therefore I am NOT shopping Macy's anymore. I am so DISAPPOINTED, I use to be a Macy's Mgr at Manhattan Bch and the Downtown Macy's. We always took care of our Customers at that time, apparently that is not Macy's philosophy anymore. I am sharing my story/issues with all my friends. I think I've been more than patient dealing with misappropriation of pymts for over 6 months.