Promotion Pymts NOT APPLIED PROPERLY Unfortunately, Macy's does not apply pymts properly. After I meet my monthly minimum pymt, I pay extra $ to my 'Promotional Purchases' (jewelry) items. THEY DON'T APPLY THE EXTRA $ Paid to it. I have spent hours on the phone since September 2023 with Agents, Managers, Corporate office and cannot get anyone to correct the pymts. Therefore I am NOT shopping Macy's anymore. I am so DISAPPOINTED, I use to be a Macy's Mgr at Manhattan Bch and the Downtown Macy's. We always took care of our Customers at that time, apparently that is not Macy's philosophy anymore. I am sharing my story/issues with all my friends. I think I've been more than patient dealing with misappropriation of pymts for over 6 months.

Ordering just 3 shirts has been a… Ordering just 3 shirts has been a nightmare. Ordered and never received an acknowledgment via email. So I called Customer Service, which was outsourced out of the US . Customer service said their computers are getting updated? But my order went through. They gave me a conformation # . And stated in 24 hrs I would recieve email reciept. 2 days nothing. Called customer service again. They said my order was canceled???😠 So I reordered same shirts , and have not received email confirmation??? This company will soon go out of Business due to being totally incompetent!!!!

Bad customer service. Order a few things from Macys and it was shipped from AZ. The store did not put my full address on the package it only had my P. O Box on there and not my street address so OnTrac would not deliver it. ( OnTrac is another problem all by itself) OnTrac said Macy needs to update the address and Macys said I need to do that. I spoke with 3 customer service representatives and no one would help me and I couldn’t understand them. I asked to speak to a manager and they just kept me on hold then was hung up on. So frustrating I just told OnTrac to send the package back. I’m done ordering from Macys.

Cannot understand the representatives… Cannot understand the representatives at all, try to be courteous but when you can't understand a word they say ! No resolution on missing order, excuses and want you to wait another 5 business days, wait another 7 to 10 days for refund. Unacceptable business practice, on hold way to long, can tell it's a call center from back ground noise. I wasn't the only unhappy customer. At this rate we will lose more stores....

Macy's please hire well speaking english people for customer service! So I bought a fragance and was suppose to receive a Loreal sample gift set when you purchase a fragance $150 or more. Which I didn't receive anything. Only the fragance itself, (which arrived with something broken by the way.) Then I called customer service and one it was difficult to understand the lady that helped me because she couldn't speak well english. She proceeded to say it didn't show or say anything about the gift set on her side but when I went to the store to return the fragance because not only did it arrive broken, I had purchase the incorrect one. It clearly showed on my return receipt that it said Loreal w/fragance. But not only was the lady not understanding me but it's frustrating they have these people that don't understand english good yet alone speak it.