I processed a return worth $470 months… I processed a return worth $470 months ago (sent back with their label). Last month chatted with an agent who assured refund is coming because online it showed item received but no refund. Today I called and the lady claimed I never returned the items. Then, chatted with an agent that disconnected me. Finally got a hold of another agent that again assured me refund is coming but I don't believe anyone there anymore. The agents are incompetent and hard to understand, stuff goes missing or they don't know how to look up orders the correct way. It's a bad mess!! I'd give them 0 stars if possible.

Definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage I purchased the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage from Macy and on my very first trip on an airline the luggage zippers broke, stitching came a loose, lining tore, and the shell (HARD SHELL) was cracked and damaged. I contacted Macy and was told that they can not provide me a refund because the refund period expired (5 days ago). I was 5 days past the refund period! I contacted the company and they said to me "that the damage falls outside the coverage of our Limited Manufacturer's Warranty. These damages are typically attributed to normal wear and tear or mishandling, which are not covered for replacement. Please note that zippers and stitching may encounter various issues during use due to their intricate design and constant movement." I will no longer shop at Macy's and will cutup my credit card. My recommendation to those that read this review is to not shop at Macy's because they no longer stand behind the garbage products they sell on Macy.com and definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage

Cannot understand the representatives… Cannot understand the representatives at all, try to be courteous but when you can't understand a word they say ! No resolution on missing order, excuses and want you to wait another 5 business days, wait another 7 to 10 days for refund. Unacceptable business practice, on hold way to long, can tell it's a call center from back ground noise. I wasn't the only unhappy customer. At this rate we will lose more stores....

There is a credit card fraud with Macys… There is a credit card fraud with Macys since last September. Macys customer service don’t do their job. And my fraud claim has been declined however I submitted all required evidence to proof that I didn’t do this transaction. I’m filling a claim against Macys and I’m going to Staten Island Advance. There no creditably to Macys anymore. I don’t recommend anyone to open or use Macys credit card. Macys steals customers money. I will share my horrible experience with everyone I know and post it everywhere.

Macy's please hire well speaking english people for customer service! So I bought a fragance and was suppose to receive a Loreal sample gift set when you purchase a fragance $150 or more. Which I didn't receive anything. Only the fragance itself, (which arrived with something broken by the way.) Then I called customer service and one it was difficult to understand the lady that helped me because she couldn't speak well english. She proceeded to say it didn't show or say anything about the gift set on her side but when I went to the store to return the fragance because not only did it arrive broken, I had purchase the incorrect one. It clearly showed on my return receipt that it said Loreal w/fragance. But not only was the lady not understanding me but it's frustrating they have these people that don't understand english good yet alone speak it.