Bad experience Bad experience. Their customer service has been going downhill as quickly as their business. Customer service staff need better training (maybe Macys don't care now). A Ukraine speaking service staff had an attitude and hostile behavior against customer. Also if you order online, the package arrives at night and somehow stolen, it'd be all on you. They won't bother to care about that Customer service said that. Amazon doesn't do this to customers and so Amazon is classy. Macys return policy sucks all the time. You must return apparel shoes merchandises unworn and tag attached.. Nordstrom my favorite, is for classy people. Look up to Nordstrom - a class place!

I bought and item and paid using… I bought and item and paid using Klarna. I took the item to the mall and returned it. Macys never reported the return and now i have to pay Klarna for an item that was returned. Both companies have me running in circles trying to get the account as refunded. Neither company wants to help and just read off a script. Do not use either one unless you enjoy paying for items that are returned.

Order canceled due to needing to verify… Order canceled due to needing to verify information and because it was over $499..I verified everything & I still couldn’t place the order even after calling the customer/consumer protection number because the order was over $499.00. They were going to transfer me a 3rd time to the jewelry department, I finally gave up & told them I would go into the store. Macys is a joke and this why I don’t shop at Macys…. Never again. And my refund better be processed as soon as possible. They didn’t have a problem taking the money there shouldn’t be a problem taking the hold off of my card…

Bad customer service. Order a few things from Macys and it was shipped from AZ. The store did not put my full address on the package it only had my P. O Box on there and not my street address so OnTrac would not deliver it. ( OnTrac is another problem all by itself) OnTrac said Macy needs to update the address and Macys said I need to do that. I spoke with 3 customer service representatives and no one would help me and I couldn’t understand them. I asked to speak to a manager and they just kept me on hold then was hung up on. So frustrating I just told OnTrac to send the package back. I’m done ordering from Macys.

Definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage I purchased the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage from Macy and on my very first trip on an airline the luggage zippers broke, stitching came a loose, lining tore, and the shell (HARD SHELL) was cracked and damaged. I contacted Macy and was told that they can not provide me a refund because the refund period expired (5 days ago). I was 5 days past the refund period! I contacted the company and they said to me "that the damage falls outside the coverage of our Limited Manufacturer's Warranty. These damages are typically attributed to normal wear and tear or mishandling, which are not covered for replacement. Please note that zippers and stitching may encounter various issues during use due to their intricate design and constant movement." I will no longer shop at Macy's and will cutup my credit card. My recommendation to those that read this review is to not shop at Macy's because they no longer stand behind the garbage products they sell on Macy.com and definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage