Order canceled due to needing to verify… Order canceled due to needing to verify information and because it was over $499..I verified everything & I still couldn’t place the order even after calling the customer/consumer protection number because the order was over $499.00. They were going to transfer me a 3rd time to the jewelry department, I finally gave up & told them I would go into the store. Macys is a joke and this why I don’t shop at Macys…. Never again. And my refund better be processed as soon as possible. They didn’t have a problem taking the money there shouldn’t be a problem taking the hold off of my card…

Macy's please hire well speaking english people for customer service! So I bought a fragance and was suppose to receive a Loreal sample gift set when you purchase a fragance $150 or more. Which I didn't receive anything. Only the fragance itself, (which arrived with something broken by the way.) Then I called customer service and one it was difficult to understand the lady that helped me because she couldn't speak well english. She proceeded to say it didn't show or say anything about the gift set on her side but when I went to the store to return the fragance because not only did it arrive broken, I had purchase the incorrect one. It clearly showed on my return receipt that it said Loreal w/fragance. But not only was the lady not understanding me but it's frustrating they have these people that don't understand english good yet alone speak it.

I processed a return worth $470 months… I processed a return worth $470 months ago (sent back with their label). Last month chatted with an agent who assured refund is coming because online it showed item received but no refund. Today I called and the lady claimed I never returned the items. Then, chatted with an agent that disconnected me. Finally got a hold of another agent that again assured me refund is coming but I don't believe anyone there anymore. The agents are incompetent and hard to understand, stuff goes missing or they don't know how to look up orders the correct way. It's a bad mess!! I'd give them 0 stars if possible.

Definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage I purchased the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage from Macy and on my very first trip on an airline the luggage zippers broke, stitching came a loose, lining tore, and the shell (HARD SHELL) was cracked and damaged. I contacted Macy and was told that they can not provide me a refund because the refund period expired (5 days ago). I was 5 days past the refund period! I contacted the company and they said to me "that the damage falls outside the coverage of our Limited Manufacturer's Warranty. These damages are typically attributed to normal wear and tear or mishandling, which are not covered for replacement. Please note that zippers and stitching may encounter various issues during use due to their intricate design and constant movement." I will no longer shop at Macy's and will cutup my credit card. My recommendation to those that read this review is to not shop at Macy's because they no longer stand behind the garbage products they sell on Macy.com and definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage

Is zero stars possible? Macy's cancelled order Is zero stars possible? This morning I placed an online order for store pickup (two large luggage pieces which I knew the local store had in-stock). I used my Am Ex card and the purchase was approved of course. But after, Macy's cancelled the order!! I called the number provided (after checking first through chat on the website/may account) and was told they needed to verify my account further. I provided name/billing info etc, but then they wanted me to read a code they sent via text. The message said "we will NEVER call or text for this code" - so why would I provide it for verification? I didn't and was informed that my order could not be reinstated. Of course I'm welcome to go to the store and use my same Am Ex card to purchase it (without additional verification!!!) so this entire "cancellation reason" and "verification process" seems arbitrary, and possibly some sort of fraud. It's no wonder Macy's is suffering customers and they've lost another (I've been one for 50+ years - well back to the Broadway stores days).