Ordering just 3 shirts has been a… Ordering just 3 shirts has been a nightmare. Ordered and never received an acknowledgment via email. So I called Customer Service, which was outsourced out of the US . Customer service said their computers are getting updated? But my order went through. They gave me a conformation # . And stated in 24 hrs I would recieve email reciept. 2 days nothing. Called customer service again. They said my order was canceled???😠 So I reordered same shirts , and have not received email confirmation??? This company will soon go out of Business due to being totally incompetent!!!!

Definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage I purchased the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage from Macy and on my very first trip on an airline the luggage zippers broke, stitching came a loose, lining tore, and the shell (HARD SHELL) was cracked and damaged. I contacted Macy and was told that they can not provide me a refund because the refund period expired (5 days ago). I was 5 days past the refund period! I contacted the company and they said to me "that the damage falls outside the coverage of our Limited Manufacturer's Warranty. These damages are typically attributed to normal wear and tear or mishandling, which are not covered for replacement. Please note that zippers and stitching may encounter various issues during use due to their intricate design and constant movement." I will no longer shop at Macy's and will cutup my credit card. My recommendation to those that read this review is to not shop at Macy's because they no longer stand behind the garbage products they sell on Macy.com and definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage

Order canceled due to needing to verify… Order canceled due to needing to verify information and because it was over $499..I verified everything & I still couldn’t place the order even after calling the customer/consumer protection number because the order was over $499.00. They were going to transfer me a 3rd time to the jewelry department, I finally gave up & told them I would go into the store. Macys is a joke and this why I don’t shop at Macys…. Never again. And my refund better be processed as soon as possible. They didn’t have a problem taking the money there shouldn’t be a problem taking the hold off of my card…

False advertisement! I was trying to buy some Nike shoes from Macy’s when I saw they were on sale, it had 30% off on the advertisement so when I try to checkout it wasn’t giving me the promotion. Chatted with a costumer service and he fixed the price but was charging for shipping when it clearly said free shipping. Customer service person said to check back later. Went to check out shoes later only to find the promo had been taken down. Macys does false advertisement!

Banned to shop at Macys.com I tried to place an order on Macys.com with an 3rd party gift card. Not only the transaction was cancelled but Macy's forever ban me to shop on Macys.com. I have been a customer for a long time and they told me its a business decision to ban me and no channel to protest. What a good way to do business.