My package was robbed Hello! My package was robbed. I ordered a jewelry from Macy’s and the package was delivered by UPS. I received the package ripped off in the middle and put back together with a tape. The inside of the jewelry box was also ripped off and taken together with the jewelry, leaving a big hole on a side. Now Macy’s refuses to make a refund or replace the item. And I cannot place a claim on the UPS webpage, because the claim is blocked by the store. I really want the company to know and investigate the case, because someone in the delivery chain is stealing. The person who took the item knew what was inside. And that raises big questions regarding the protection and security measures taken by the company. And now I’m left with no jewelry and no money.

Good merchandise They have a good selection of items for men some of it was great the prices are kind of high but it's a good store for a lot of items

Recently Macys customer service haven't… Recently Macys customer service haven't been what it used to be but today I went to green acres mall and met the most wonderful and helpful associates in fragrances department! Alisha and Patty made my shopping day so much better! They had great advice on what to choose as gifts. Shout out to both of them!

Cannot understand the representatives… Cannot understand the representatives at all, try to be courteous but when you can't understand a word they say ! No resolution on missing order, excuses and want you to wait another 5 business days, wait another 7 to 10 days for refund. Unacceptable business practice, on hold way to long, can tell it's a call center from back ground noise. I wasn't the only unhappy customer. At this rate we will lose more stores....

There is a credit card fraud with Macys… There is a credit card fraud with Macys since last September. Macys customer service don’t do their job. And my fraud claim has been declined however I submitted all required evidence to proof that I didn’t do this transaction. I’m filling a claim against Macys and I’m going to Staten Island Advance. There no creditably to Macys anymore. I don’t recommend anyone to open or use Macys credit card. Macys steals customers money. I will share my horrible experience with everyone I know and post it everywhere.