Bad customer service. Order a few things from Macys and it was shipped from AZ. The store did not put my full address on the package it only had my P. O Box on there and not my street address so OnTrac would not deliver it. ( OnTrac is another problem all by itself) OnTrac said Macy needs to update the address and Macys said I need to do that. I spoke with 3 customer service representatives and no one would help me and I couldn’t understand them. I asked to speak to a manager and they just kept me on hold then was hung up on. So frustrating I just told OnTrac to send the package back. I’m done ordering from Macys.

Bad experience Bad experience. Their customer service has been going downhill as quickly as their business. Customer service staff need better training (maybe Macys don't care now). A Ukraine speaking service staff had an attitude and hostile behavior against customer. Also if you order online, the package arrives at night and somehow stolen, it'd be all on you. They won't bother to care about that Customer service said that. Amazon doesn't do this to customers and so Amazon is classy. Macys return policy sucks all the time. You must return apparel shoes merchandises unworn and tag attached.. Nordstrom my favorite, is for classy people. Look up to Nordstrom - a class place!

Getting ripped off. I've made jewelry purchases over $7.500 in November 2023 .Everything was returned in store with proof. I have wasted unacceptable amount of time talking to representatives that do not speak or understand what you are saying, they have deducted over $3.000 of money that I've made to keep my credit in good standing and in March 2024 by magic the 3 special events disappeared from my statement without crediting my account the money that them already received. NO ONE UNDERSTANDS WHAT YOU ARE SAYING NORE DO TGEY UNDERSTAND SIMPLE MATH. MACY'S NEW POLICY OF RIPPING CUSTOMERS OFF. NEVER AGAIN.

Banned to shop at Macys.com I tried to place an order on Macys.com with an 3rd party gift card. Not only the transaction was cancelled but Macy's forever ban me to shop on Macys.com. I have been a customer for a long time and they told me its a business decision to ban me and no channel to protest. What a good way to do business.

My package was robbed Hello! My package was robbed. I ordered a jewelry from Macy’s and the package was delivered by UPS. I received the package ripped off in the middle and put back together with a tape. The inside of the jewelry box was also ripped off and taken together with the jewelry, leaving a big hole on a side. Now Macy’s refuses to make a refund or replace the item. And I cannot place a claim on the UPS webpage, because the claim is blocked by the store. I really want the company to know and investigate the case, because someone in the delivery chain is stealing. The person who took the item knew what was inside. And that raises big questions regarding the protection and security measures taken by the company. And now I’m left with no jewelry and no money.