Only order if you can get signature delivery Product not delivered to my house. Contacted Estee Lauder to be told it's no longer there problem once it's picked up by the carrier. They have zero fault. Go up your neighbors or contact the carrier. Now to find new product as I refuse to give money to a company who doesn't back there product being delivered. 2md and last time ordering online.

Loyalty program t&cs make it a pointless endeavour. Buy from Boots and get points. FAO: Estee Lauder I already spoke to someone before writing my review. Look at how bad your rating is and maybe, I don’t know, improve? I love the double wear foundation, but the loyalty program is a bit of a farce. Yes I should have read the terms and conditions in full, but who’d have thought you spend all that money to be granted a birthday gift, only for there to be conditions, it’s a birthday gift, if you’re going to do those things fairly it should be complimentary in addition to any pre-existing offers. Because of the ‘only one offer per order’ rubbish, I managed to jump right through ‘be enthusiastic’ to ‘be envied’ and I can’t access either full sized products because there’s an automatic 25% off. If I even could I would have to choose either/or full size offer, even though I’ve spent enough to qualify for both. It seems pointless to have loyalty programmes if it’s near impossible to qualify and to claim your gifts. I won’t be buying directly again and I genuinely wish I had bought what I needed from Boots because atleast I’d have earned points with my order. The loyalty programme lures you in but has no intentions of following through because rubbish t&c’s

Personalised consultation I visited Boots in Woking, Surrey , today and had excellent customer service from the consultant Patsy Gill. She has worked for Estée Lauder for so many years and I worked with her 25 years ago . She colour matched me with the perfect foundation and as well as that I bought the night repair serum . A lovely experience from a dedicated beauty consultant.

I have placed an ANR from Estée Lauder… I have placed an ANR from Estée Lauder website on 16th June 2023 but still I didn’t get any confirmation from Estée lauder about shipping, I contacted its customer support team several times but all in vein . I don’t know where is my product & when I will get it. Totally disappointed ☹️

I ordered it last November 27th but… I ordered it November 27th but I didn't receive it yet. The customer service person said that the re-ship applied on December 11th. But nothing has changed. I've never had a delivery like this in my life, so I'm so upset and sad about this situation.