Loved it at first Loved it at first. Then stopped working. Made me jump through different hoops including sending a video of it not working and going through trouble shooting. After this, they sent me a charger (which I know is not the issue), but I agreed to try it. Then they sent the wrong charger it doesn’t even fit! Now they want me to go back from square one and send more photos! For how expensive these things are this is ridiculous! I understand people lie to probably get another item- but I would be happy to send this one back before getting a replacement! This is just absolutely insane!

Defective I have had my differ for less then a year and it started to make a terrible noise and and the scent is not coming out any longer!!! I emailed them and they refuse to send a replacement that there is nothing they can’t do!!! I seen other reviews that say the same about the noise. Aroma360 you need to do better!!! As much as you charge for this diffusers and product this should not be defective!!! I would reconsider in buying this product

This company is terrible This company is terrible. They will coerce you into buying things, with all the promises in the world, but the second you have an issue they will leave you high and dry. Once they have your money, their customer service is terrible. I filed a complaint through the BBB and, rather than response, this Company just ceased all communications and left the issue unresolved.

Scam I bought Divinchi diffuser without a contract and paid over $500. The store said that if the diffuser is too small for the room I can come back and buy Van Gosh and pay the difference. They also stated I have 90 days to get a subscription at which time they will refund the price of the equipment. After 10 days I went back to the store to exchange the diffuser to get the bigger one. The sales associate said that I can only buy change if I get a contract which I was not willing to do so as Aroma is selling the same sents on Amazon for $120 versus $160 through subscription. They then said that if I want the bigger diffuser I should pay them 20% restocking fees. Aroma 360 store in houston does not have a in store manager and the store would not give me her number. The sales associate and the manager spoke amongst themselves and said that the associate misrepresented the exchange and my only options were to either pay 20% restocking fees and exchange for the bigger diffuser or enter into a contract and then cancel it after 30 days. This company is a scam so stay away.

Damage and after change 2 times same… Damage and after change 2 times same issue!! Customer service sucks they just want more money and never replace!! Never buy and pls you guys don’t buy and waste your money!! There is lots of other product who way better then this crap