Fraudulent VIP Membership Offer I originally purchased their wireless pro with the Escapade essential oil, but was then contacted by a luxury scent consultant through Aroma 360 named Gabriel Jaramillo about their VIP membership. It sounded like a great deal to upgrade to their Van Gogh model and have a monthly oil subscription, so I agreed to the VIP membership and I wanted to pay in full to avoid interest. They charged my credit card but then charged me a second time through my bank. I have tried to contact Gabriel and the Aroma 360 team to resolve this issue, but have had minimal communication. The issue still needs to be resolved and I have spoken with my bank and credit card company to discuss my options. I was able to “stop pay” the charges to my bank for the first VIP charge and original purchase, but the credit card amount still needs to be resolved.

Loved it at first Loved it at first. Then stopped working. Made me jump through different hoops including sending a video of it not working and going through trouble shooting. After this, they sent me a charger (which I know is not the issue), but I agreed to try it. Then they sent the wrong charger it doesn’t even fit! Now they want me to go back from square one and send more photos! For how expensive these things are this is ridiculous! I understand people lie to probably get another item- but I would be happy to send this one back before getting a replacement! This is just absolutely insane!

COMPLETE SCAM COMPLETE SCAM ! I signed up for the free wireless diffuser with the three month subscription was great for the 2 weeks that it worked ! Now I have to wait for a label to send back the product that is new and won’t turn on , then wait for the process of repair and for it to be sent back . ITS A BRAND NEW PRODUCT there’s no option to just receive a new one and they can keep the non functioning one .

The worst customer service The worst customer service. Their subscription plans and programs are a scam. Signed up and agree to pay over time. Had issues with one of my diffuser and decided to upgrade it. They said the price would go up and I understood but they still charge me the old amount too so I am paying twice. I call and email and cant get a human on the phone. The most frustrating experience! Save your money there are other companies online to use that will actually respond to you.

Do not finance Do not finance. You pay for the machine 3x over! Customer service is not flexible. The machine will not be free. Pay attention to the interest on the loan. Scam!!!