Great customer service There are many unprofessional freelancers who are looking for quick money providing horrible work. Self called "experts"... But customer support it's very awesome! Anytime job was done badly and amateurishly, after providing informations and screenshot they resolved it everytime by giving me money back. That's what's makes Fiverr good for buyers. That you know you are safe to spend your money. If freelancer is bad, and trying to trick you, or do job awfully they will step in and you won't lose money. Props to them. But I think maybe vetting process should be more scrict, so Fiverr weed out bad freelancers better, so it become more quality service site.

THEY TAKE YOUR MONEY AND DONT HAVE ANY POINT OF CONTACT FOR CUSTOMER SUPPORT I just contracted a freelancer for a website Build out and paid about $300 for it, I made sure to have every requirements by writing to make sure there were no misunderstandings later on the road. Thanks God I did. This person was mean and never responded to my follow up request took 5 days free and on top of it didn't meet the Delivery date, her demeanor was mean all the time and even asked for more money after I placed the order, taking in consideration that there was bout another $250 out of pocket expense. When I wanted to request for help on the Resolution Center there were no phone to call for customer service and the support is very limited, the Seller requested for an extension of time for Delivery which I denied and she was still able to submit the work half way done and mark it as delivered, I made a request for a refund and they stopped responding to my messages on the Resolutions Page, there is no other Customer Support resource into that page, so you are practically on your own as a Customer. Very Dissapointed to their Customer support.

I ordered a voiceover I ordered a voiceover, but it was done by AI. I told support of fiverr that it is not real person and photo of person who supposed to make a real voiceover was taken from stock. After checking his profile they still allow that person to lie.

Great Support Experience Thank you so much! The support team was incredibly helpful. They refunded my money after the developer didn't complete the job as requested. Contacting Fiverr support solved the problem, and I got my refund. I really appreciate it!

Overall experience is weird Overall experience is weird. I mean it looks promising, but in the end it's really hard to get through the competition. Although I had quite a small niche, with about 20 gigs similar to mine, I still only got 2 messages and neither one decided to continue working together. The app itself is fine.