I ordered a voiceover I ordered a voiceover, but it was done by AI. I told support of fiverr that it is not real person and photo of person who supposed to make a real voiceover was taken from stock. After checking his profile they still allow that person to lie.

Great customer service There are many unprofessional freelancers who are looking for quick money providing horrible work. Self called "experts"... But customer support it's very awesome! Anytime job was done badly and amateurishly, after providing informations and screenshot they resolved it everytime by giving me money back. That's what's makes Fiverr good for buyers. That you know you are safe to spend your money. If freelancer is bad, and trying to trick you, or do job awfully they will step in and you won't lose money. Props to them. But I think maybe vetting process should be more scrict, so Fiverr weed out bad freelancers better, so it become more quality service site.

Biggest disappointment: they take % on the tips I've paid a seller for a coding on WordPress $500. The seller had very good reviews and he claimed to be experienced. He arranged several milestones so I would paid along with the deliveries. I've got nothing for the first milestone but a mere website I would have been able to make on my own. Then, he delayed, again and again and again, cancelling the meetings we had decided together at the last minute with ridiculous reasons. Because he was so late, I was entitled to query a refund, so I've asked to Fiverr customer service if the refund would be total, and they said yes. I then asked for the refund but got only half of the amount paid... EDIT: after struggling for a week or so, I finally got a refund from Fiverr. To be honest, after this bad experience, I looked for another platform for my project, but cannot find any that can proposed similar costs. So I will try again with them, but I regret I've been misleaded by their customer service in respect of the refund I was supposed to get. And I would have appreciated to get at least a time when my request would be dealt with instead of not having any news from them for days. I must say that at the end, I'm satisfied with how they managed my request. My biggest disappointment though, is that they take a purcentage on our tips to the seller, which I don't think is fair.

Overall experience is weird Overall experience is weird. I mean it looks promising, but in the end it's really hard to get through the competition. Although I had quite a small niche, with about 20 gigs similar to mine, I still only got 2 messages and neither one decided to continue working together. The app itself is fine.

holding on to funds for way too long and being avoidance I have more than 1000 usd sitting in my… I have more than 1000 usd sitting in my fiverr pro account. I want to transfer that back to a new card. as a pro account service levels stands at being fulfilled with 48 hours. more than 70 hours after reaching out to support I still don't have my funds back. Fiverr had that money for weeks. my amount alone is small and if they do this to sufficient people I can see how they stretch their profit and rip their own clients from their funds. I used fiverr happily for many years. no more going forward. there are alternatives, where integrity is present.