Don’t Buy Here One of the PC publications recommended this firm for excellent, inexpensive,HP printer ink. BIG MISTAKE! No ink, no communication, no help. Do Not Buy Here

Placed an order using PayPal 11/5/2023 Placed an order using PayPal 11/5/2023, funds removed from my payPal account, but items never received as of 11/21/2023. No response to phone calls to customer service and / or sales lines. No track number made available. Terrible service - seeking full refund from Paypal. Will not use this merchant again due to poor service.

Horrible (non-existent?) customer support! About 4 years ago, I purchased a 4-pack of LD Products ink jet cartridges (black plus 3 colors). I had used their products before and was happy with the cartridges and the price. One by one, as the current cartridges in my HP 8615 ran to empty, I replaced them with the waiting LD cartridge. Everything worked great until it was time for the final one which happened to be the black. Initially in kind of worked with a bit of print missing on the edges. Within about 6 pages, the missing part became the entire page. I thought well, they probably won't do anything for me since it's been 4 years, but I went to the website to find out. And what do I see at the top of the page but " Lifetime 100% Satisfaction Guarantee." It turns out, the phone number at the top of the page is worthless. You get into an IVR that says press 2 for new orders and 3 for all else. Press either one, it makes no difference. You get a message that you can request a call back. They never do. If you hold long enough, they force you to record a voice mail. They don't return that either. I wrote one e-mail and got a fairly quick response that the shelf life was only 18 - 24 months. I wrote back and said what about the Lifetime 100% Satisfaction Guarantee? A week+ later I still have no response. I still feel they generally sell a pretty good product for a very attractive price, but if you are not going to honor a satisfaction guarantee, why bother putting that on your site. And if you're not going to answer the phone, why have the number on your site. Absolutely horrible customer service.

After reading the reviews I am skeptical After reading the reviews I am skeptical. I ordered cartridges but it did not give me the discount. I called and no one was available to answer the phone. Sent email message requesting discount be applied to my order. Still awaiting a response. Final rating TBD.

Placed order for cartridges on… Placed order for cartridges on 1/3/2024. Never received order. On 1/17/2024 contacted customer service and was told that item was backordered and would be in in 2 weeks. On February 8, 2024 had not received order and tried unsucessfully to contact customer service. Automated operator kept looping. Found another number to call and was left on hold until asked to leave my telephone number for next available agent. Never received a call. Called again on 2/12/2024 and left number again. Just want to know if my cartridges will ever be shipped. Getting fed up with this company, their custoner support and their cartridges have not been very reliable lately.!