They did what they said & we received full refund. Here's details of VERY GOOD SERVICE we received from 123inkjets.com 1-15-2024: Placed an order for a printer Drum and Transfer Belt, totaling $307.45. Unfortunately, AFTER placing the order, checked ConsumerAffairs.com (87% were only 1 Star) and TrustPilot.com (63% were only 1 Star) reviews. The reviews were awful. 1-17-2024 ~ 10:36AM - Concerned that I was scammed, (and that we are probably not repairing this printer after all – too old), I quickly contacted the company to cancel the order. Their representatives were busy, so I chose to have them call me back on an automated system. 1-17-2024 ~ 11:06 AM - Concerned that we would not receive a call back, I wrote & sent a message on 123inkjets.com customer support page, requesting order canceled. 1-17-2024 ~ 11:18 AM - A representative did phone back in less than an hour. She said she would look into the order while I was on hold. When she returned to the phone conversation, she said she was able to cancel the order before the items were shipped. 11:28 AM Representative said she would send us an email confirming the cancellation and refund. This was certainly good news to hear, but we were still concerned about receiving our $307.45 back. A day or two after this conversation, we received an email that 123inkjets.com wanted us to give them a review for their service. I wrote back, that AFTER WE RECEIVED OUR FULL REFUND of $307.45, I would certainly be happy to write a review. Hence, this is keeping my word to them. 1-20-2024 ~ 11:36 AM - However, it took 3 DAYS to receive the confirmation email that our order was indeed canceled and we would be receiving a full refund. This was good news, now we had it in writing from them. 1-23-2024 ~ 5:30 AM – Full refund was completely received back into our account. 1-24-2024 – I want to thank 123inkjets.com for doing what they said they were going to do. My only disappointment was that it took 3 days to receive the confirmation email that we would be receiving the refund. In the end, from placing the order, canceling, to receiving the refund, was a total of 9 days. We will let others know of our positive experience, and can only hope, that this is the beginning of much better overall reviews for 123inkjets.com.

I ordered 10 days ago, it hasn’t shipped yet, and I can’t get customer service to answer calls or reply to email I did an online order 10 days ago. The tracking info says the label was created 7 days ago, but it hasn’t gone out yet. I’ve emailed customer service twice and gotten no reply. I called customer service several times, and each time I got music on hold for 11 minutes before it rolled to voice mail. I’ve left voice mails but have not heard back from anyone.

Unreliable poor customer service It is easy to order ink cartridges on line. However, when the cartridges are defective, one has to deal with customer service which does not exist. Almost four (4) hours after I placed a call I received a call back. I advised the agent that the cartridges are incompatible with my HP printer as HP added some new code to prevent after market cartridges. The agent was well aware of the issue, apologized that incompatible cartridges were sent and ordered replacement ones. This was 21 days ago and I am still waiting. Terrible unreliable service. Will never order again.

If theSTAY FAR AWAY FROM THIS COMPANY--JUNK PRODUCTS, WORST CUSTOMER SERVICEre were a minus score If there were a minus score, they would deserve that. I ordered the combo cartridge package for my Canon printer. The total cost was $41.86 plus tax and shipping. Products did not print copies, they only printed smudged lines. Several emails were sent, but their customer (DIS)service never responded. I filed a complaint with the BBB, but they were unable to help. PayPal was no help; they sided with their unscrupulous seller. BUYER BEWARE. Stay far away from this company! Don't say you weren't warned! Tip for consumers: Pay attention to the negative reviews; they may keep you from making a bad buying decision.

been buying from them for yrs... been buying from them for yrs.... lately I have been getting bad drums from them for my dell printers...they don't answer there phones, and they just ignore my emails and will not replace my faulty drums... also it has taking weeks and still not getting my orders.