As a regular customer of 123Inkjets As a regular customer of 123Inkjets, I normally get good value for my replacement cartridges. However, my last purchase of Mustache MICPG240xxl Black cartridge, was disappointing. The black ink did not print out in deep black but had a blue-ish tone in it.

They did what they said & we received full refund. Here's details of VERY GOOD SERVICE we received from 123inkjets.com 1-15-2024: Placed an order for a printer Drum and Transfer Belt, totaling $307.45. Unfortunately, AFTER placing the order, checked ConsumerAffairs.com (87% were only 1 Star) and TrustPilot.com (63% were only 1 Star) reviews. The reviews were awful. 1-17-2024 ~ 10:36AM - Concerned that I was scammed, (and that we are probably not repairing this printer after all – too old), I quickly contacted the company to cancel the order. Their representatives were busy, so I chose to have them call me back on an automated system. 1-17-2024 ~ 11:06 AM - Concerned that we would not receive a call back, I wrote & sent a message on 123inkjets.com customer support page, requesting order canceled. 1-17-2024 ~ 11:18 AM - A representative did phone back in less than an hour. She said she would look into the order while I was on hold. When she returned to the phone conversation, she said she was able to cancel the order before the items were shipped. 11:28 AM Representative said she would send us an email confirming the cancellation and refund. This was certainly good news to hear, but we were still concerned about receiving our $307.45 back. A day or two after this conversation, we received an email that 123inkjets.com wanted us to give them a review for their service. I wrote back, that AFTER WE RECEIVED OUR FULL REFUND of $307.45, I would certainly be happy to write a review. Hence, this is keeping my word to them. 1-20-2024 ~ 11:36 AM - However, it took 3 DAYS to receive the confirmation email that our order was indeed canceled and we would be receiving a full refund. This was good news, now we had it in writing from them. 1-23-2024 ~ 5:30 AM – Full refund was completely received back into our account. 1-24-2024 – I want to thank 123inkjets.com for doing what they said they were going to do. My only disappointment was that it took 3 days to receive the confirmation email that we would be receiving the refund. In the end, from placing the order, canceling, to receiving the refund, was a total of 9 days. We will let others know of our positive experience, and can only hope, that this is the beginning of much better overall reviews for 123inkjets.com.

Totally satisfied Totally satisfied. First cartridge received was defective. A quick phone call got an apology, and a new cartridge arrived 3 days later.

Excellent products Excellent products, very excellent information, I will be visiting the page to be able to buy products and be able to do good business to others. I will share it and inform my other contacts

Terrible Customer Service Placed an order for an inkjet cartridge. Before placing the order I updated my shipping address to my new address, which updated in their system. My order shipped to my old address. Spoke to customer service agent after my 3rd attempt (almost impossible to get someone on the phone) and was told it was my fault for not bringing it to their attention when I got the shipping confirmation. Would not reship my order and would not refund my money. Sorry, not my fault. Your system shows my updated address.