I ordered 10 days ago, it hasn’t shipped yet, and I can’t get customer service to answer calls or reply to email I did an online order 10 days ago. The tracking info says the label was created 7 days ago, but it hasn’t gone out yet. I’ve emailed customer service twice and gotten no reply. I called customer service several times, and each time I got music on hold for 11 minutes before it rolled to voice mail. I’ve left voice mails but have not heard back from anyone.

They did what they said & we received full refund. Here's details of VERY GOOD SERVICE we received from 123inkjets.com 1-15-2024: Placed an order for a printer Drum and Transfer Belt, totaling $307.45. Unfortunately, AFTER placing the order, checked ConsumerAffairs.com (87% were only 1 Star) and TrustPilot.com (63% were only 1 Star) reviews. The reviews were awful. 1-17-2024 ~ 10:36AM - Concerned that I was scammed, (and that we are probably not repairing this printer after all – too old), I quickly contacted the company to cancel the order. Their representatives were busy, so I chose to have them call me back on an automated system. 1-17-2024 ~ 11:06 AM - Concerned that we would not receive a call back, I wrote & sent a message on 123inkjets.com customer support page, requesting order canceled. 1-17-2024 ~ 11:18 AM - A representative did phone back in less than an hour. She said she would look into the order while I was on hold. When she returned to the phone conversation, she said she was able to cancel the order before the items were shipped. 11:28 AM Representative said she would send us an email confirming the cancellation and refund. This was certainly good news to hear, but we were still concerned about receiving our $307.45 back. A day or two after this conversation, we received an email that 123inkjets.com wanted us to give them a review for their service. I wrote back, that AFTER WE RECEIVED OUR FULL REFUND of $307.45, I would certainly be happy to write a review. Hence, this is keeping my word to them. 1-20-2024 ~ 11:36 AM - However, it took 3 DAYS to receive the confirmation email that our order was indeed canceled and we would be receiving a full refund. This was good news, now we had it in writing from them. 1-23-2024 ~ 5:30 AM – Full refund was completely received back into our account. 1-24-2024 – I want to thank 123inkjets.com for doing what they said they were going to do. My only disappointment was that it took 3 days to receive the confirmation email that we would be receiving the refund. In the end, from placing the order, canceling, to receiving the refund, was a total of 9 days. We will let others know of our positive experience, and can only hope, that this is the beginning of much better overall reviews for 123inkjets.com.

Shady company Ordered 4 cartridges. After 3 weeks, 1 arrived. Called and asked. "We'll look into it and call you back." Another week later, same story. Initiated a charge back on the cartridges I didn't receive. Shady business practices.

Unreliable poor customer service It is easy to order ink cartridges on line. However, when the cartridges are defective, one has to deal with customer service which does not exist. Almost four (4) hours after I placed a call I received a call back. I advised the agent that the cartridges are incompatible with my HP printer as HP added some new code to prevent after market cartridges. The agent was well aware of the issue, apologized that incompatible cartridges were sent and ordered replacement ones. This was 21 days ago and I am still waiting. Terrible unreliable service. Will never order again.

I ordered an ink cartridge I ordered an ink cartridge. Price was good but then they added on extra charges before shipping. It was an ink cartridge! What additional shipping details could there be? I am disappointed thinking I was getting a good price. The end result would have been better if buying at COSTCO or similar.