Ink cartridge started leaking in sealed package Ink cartridge started leaking ink in the sealed package. I contacted customer service they said go to the website for return site says I can't return warranty expired. Who knows how long this ink was leaking out you wont know until you open the box.

Absolutely Horrible Product and Refund Policy I had purchased a remanufactured HP 78 color ink cartridge because HP no longer is making them. From the very start, the cartridge never printed one of the three colors, and the other two colors barely printed anything out. I ran cartridge cleaning and priming options on the printer and tried other cleaning methods, but nothing fixed the issue. I requested a refund, and when you ask for a refund they want you to ship the cartridge back. They also do not cover the cost for return shipping. When I got the refund, they excluded the original shipping. So, it cost me about $9 just for the shipping back and forth. What a waste of time and money. This experience was so bad that I threw the whole printer out and bought a tank printer just so I would not have to deal with this issue ever again. The old printer worked fine, but the cartridge issue is ridiculous. Do not waste your time on this company.

Amazing customer service experience Amazing customer service experience. Ordered a 4 pack of toner cartridges for way cheaper than they normally are. 3 of them worked perfectly, one didn't. I contacted them by phone (extremely pleasant girl on the phone) They immediately sent me a replacement. Will be buying again!

Avoid using this company Avoid using this company. They mislead buyers by saying SAVE by selecting our compatible ink cartridges in the table below. The color and page yield are guaranteed to meet or exceed brand name (OEM) ink cartridges. This statement is far from the truth. I took the cartridges out, and ink was not flowing from the cartridge. Now I must go through packaging and shipping hassle at my cost for a bad product. Stay away from this company and spend a little more on an OEM product! And watch for misleading wording!

Told them the cartridge has an error… Told them the cartridge has an error message and would not load. Sent me to the manufacturer and said they're not responsible for the problem. Customer service? There is none! Will never buy from these people again! They sold the product and they should be responsible for correcting this problem... shoved it over to the do not disturb folder!