Absolutely Horrible Product and Refund Policy I had purchased a remanufactured HP 78 color ink cartridge because HP no longer is making them. From the very start, the cartridge never printed one of the three colors, and the other two colors barely printed anything out. I ran cartridge cleaning and priming options on the printer and tried other cleaning methods, but nothing fixed the issue. I requested a refund, and when you ask for a refund they want you to ship the cartridge back. They also do not cover the cost for return shipping. When I got the refund, they excluded the original shipping. So, it cost me about $9 just for the shipping back and forth. What a waste of time and money. This experience was so bad that I threw the whole printer out and bought a tank printer just so I would not have to deal with this issue ever again. The old printer worked fine, but the cartridge issue is ridiculous. Do not waste your time on this company.

great customer service purchased ink cartridges Aug 2019 with 1-year warranty, cartridges were recently rejected because of Epson firmware update and they replaced the entire order with no questions asked. Was ready for a battle but they slammed dunked the customer service when I called. 8/3/20 Victor E

Ink cartridge started leaking in sealed package Ink cartridge started leaking ink in the sealed package. I contacted customer service they said go to the website for return site says I can't return warranty expired. Who knows how long this ink was leaking out you wont know until you open the box.

Amazing customer service experience Amazing customer service experience. Ordered a 4 pack of toner cartridges for way cheaper than they normally are. 3 of them worked perfectly, one didn't. I contacted them by phone (extremely pleasant girl on the phone) They immediately sent me a replacement. Will be buying again!

Thought I help small business by avoiding AMAZON, the evil empire. Online store that do not operate 24-7. ONLY M-F. My fault for assuming. Paid extra $35 for 2-day shipping didn't get the package 4 days later. RETURN charge a %15 restocking fee even for unopen items. WHAT?