Bad Taste! Completely dissatisfied with this online reseller. Placed an order for a part costing apprx. $130. Of course, when I place the order it states right below the product picture... "Brand New Ready To Ship Within 24 to 48 Hours." I receive a call 5 days later (3 business days) to tell me the price has changed to $390. If I'm not willing to pay the difference the order will be cancelled. Not the way to do business. How would you feel? Don't waste your time ordering with them. Obviously the product was not ready to ship. What a bad taste! I see a pattern here of similar reviews with "pricing errors."

SOLD TWO DEFECTIVE PRINTERS - POOR CUSTOMER SERVICE I purchased a refurbished Brother MFC 8710DW copier printer for $297. First, I was shipped the WRONG (8910DW) less expensive machine. The machine stopped working. After notifying A Matter of Fax (aka PC & More and PrintersCopiersand More) of their defective product, they sat on their hands for I think at least a week before responding. Of course, I was without a printer/copier and greatly inconvenienced. The first return was via FedEx, who picked up at my home. HOWEVER, they DELAYED shipping a replacement, even though I provided the tracking number the afternoon FedEx picked up the defective machine. More time without a printer/copier!! When I FINALLY received my replacement refurbished printer (they did ship the correct model), it was also defective as the printer JAMMED repeatedly! Any semblance of Quality Control would have never shipped this defective printer/copier to a customer. When I asked for a pre-paid shipping label to return, I was given a UPS label -- which did NOT include pre-paid pick-up. (I hurt my back lifting the first return onto a table outside my front door.) My repeated requests to have them provide an account no. to pay the $11.99 pickup charge went ignored...until I was told I had 4 days left to return the product. I had to spend 30 minutes trying to pre-pay the $11.99 charge -- that UPS' website didn't provide...so I had to waste another 12-15 minutes to call UPS and speak to someone in the Phillipines to schedule the pick-up and pre-pay charges A Matter of Fax/ PC More/ PrintersCopiesandMore should have paid. Frustration level is through the roof!! Thus, due to all the "damage" A Matter of Fax/PrintersCopiersandMore / PC & More have inflicted on me, I am taking the time to inform other consumers so they don't do business with any of these entities...or do so at your own risk.

Zero customer service, Zero follow through My lamp went out on my TV, and I called and ordered a new part Saturday, May 31st. I also paid extra for 3-5 day shipping, as this is the main TV in my house. I received 2 emails Monday. The first said my order was processed, the second said they had questions regarding my order. Today is June 9th, 10 days later. I have made 7 phone calls, and 3 emails, ALL with no response. I cannot get anyone there to answer a phone. I HAVE tried every option, and I still do not have my part. Do not use this company!!!!

Poor Customer Service Ordered an Epson Printer 1/3/2011. Credit card was charged 1/3/2011. Received e-mail 1/3/2011 saying printer not available and order is cancelled. Called and e-mailed 1/7/2011 asking for refund. Their web site says I have no refund pending but it remains on my bill. Poor business practice to bill before shipment then hold money for a number of days before refunding.

Choose a title that reflect 1 star I ordered a projector bulb online for 170, they tried to sneak a 1 year warranty on for 150 extra. I deleated it and checked out. When I checked out they never showed an online statment or invoice. I had to search for it. When I found it, sure enought they snuck the 150 warranty back on without my permission. I had to call and email to get it off. Now that it is off I have waited 13 days to get them to process my credit card and it still has not run through. Their customer service will not help. The supervisors will not call back. She told me multiple times it is processed and on its way. It never was. They were just saying what you want to hear. All their emploees sound miserable because everyone calls so upset. This is as shadey as it gets. Do not do business with them.