One of the worst companies I have ever done business with - I will never buy from them again!! I had a return and it took them 2 weeks to send out the link that must be used to get a RMA. Everyday I would call and someone would tell me they were sending it, but it never came through. Finally I would not get off the phone until the girl sent it while I waited, and strangely enough that one came right through?!? This companies customer service was absolutely unacceptable! I was trying to explain the situation and the rep was yelling over top of me. I could not get a word in. She then cursed and hung up the phone. Horrible, Horrible company. I will be telling everyone I know!!

Poorest of Customer Service Amatteroffax has got to be one of worst companies doing business online to this day. While they did fulfill on online order, it was returned under a 90 day warranty. They have the product for which I paid (based upon UPS tracking) and I can not get any information regarding the RMA. They do not respond to any contact made by a customer on their “Customer Relationship Management” site, and they do not answer the one phone number they publish as “sales.” This is the worst customer service company online. You can get whatever you want elsewhere, and to avoid headaches, do not use amatterofax.com!

Poor Customer Service I placed my order over a week ago, I still have not received any tracking information. Only 2 emails one received 4 days ago and one 4 hours ago... Both stating "A tracking number will be emailed to you shortly" I don't have a tracking number, the customer service link on their website redirects to a third party "Customer Service" company... I have sent inquiries to that company and to amatteroffax.com and neither one of them has sent me back anything with any amount of real information. If there is a delay, or the item is backordered or just lost in their warehouse... It would be great if someone would please let me know.

SOLD TWO DEFECTIVE PRINTERS - POOR CUSTOMER SERVICE I purchased a refurbished Brother MFC 8710DW copier printer for $297. First, I was shipped the WRONG (8910DW) less expensive machine. The machine stopped working. After notifying A Matter of Fax (aka PC & More and PrintersCopiersand More) of their defective product, they sat on their hands for I think at least a week before responding. Of course, I was without a printer/copier and greatly inconvenienced. The first return was via FedEx, who picked up at my home. HOWEVER, they DELAYED shipping a replacement, even though I provided the tracking number the afternoon FedEx picked up the defective machine. More time without a printer/copier!! When I FINALLY received my replacement refurbished printer (they did ship the correct model), it was also defective as the printer JAMMED repeatedly! Any semblance of Quality Control would have never shipped this defective printer/copier to a customer. When I asked for a pre-paid shipping label to return, I was given a UPS label -- which did NOT include pre-paid pick-up. (I hurt my back lifting the first return onto a table outside my front door.) My repeated requests to have them provide an account no. to pay the $11.99 pickup charge went ignored...until I was told I had 4 days left to return the product. I had to spend 30 minutes trying to pre-pay the $11.99 charge -- that UPS' website didn't provide...so I had to waste another 12-15 minutes to call UPS and speak to someone in the Phillipines to schedule the pick-up and pre-pay charges A Matter of Fax/ PC More/ PrintersCopiesandMore should have paid. Frustration level is through the roof!! Thus, due to all the "damage" A Matter of Fax/PrintersCopiersandMore / PC & More have inflicted on me, I am taking the time to inform other consumers so they don't do business with any of these entities...or do so at your own risk.

Poor RMA policy I ordered a printer toner cartridge. As soon as I put it in, the printer told me it wasn't compatible, so I had to return it to them. They don't refund shipping and you have to pay for return shipping, so even though they sent me a defective product that doesn't work as advertised, I'm out the cost of shipping both ways.