One of the worst companies I have ever done business with - I will never buy from them again!! I had a return and it took them 2 weeks to send out the link that must be used to get a RMA. Everyday I would call and someone would tell me they were sending it, but it never came through. Finally I would not get off the phone until the girl sent it while I waited, and strangely enough that one came right through?!? This companies customer service was absolutely unacceptable! I was trying to explain the situation and the rep was yelling over top of me. I could not get a word in. She then cursed and hung up the phone. Horrible, Horrible company. I will be telling everyone I know!!

Poor Customer Service Ordered an Epson Printer 1/3/2011. Credit card was charged 1/3/2011. Received e-mail 1/3/2011 saying printer not available and order is cancelled. Called and e-mailed 1/7/2011 asking for refund. Their web site says I have no refund pending but it remains on my bill. Poor business practice to bill before shipment then hold money for a number of days before refunding.

Choose a title that reflect 1 star I ordered a projector bulb online for 170, they tried to sneak a 1 year warranty on for 150 extra. I deleated it and checked out. When I checked out they never showed an online statment or invoice. I had to search for it. When I found it, sure enought they snuck the 150 warranty back on without my permission. I had to call and email to get it off. Now that it is off I have waited 13 days to get them to process my credit card and it still has not run through. Their customer service will not help. The supervisors will not call back. She told me multiple times it is processed and on its way. It never was. They were just saying what you want to hear. All their emploees sound miserable because everyone calls so upset. This is as shadey as it gets. Do not do business with them.

Scam and awful service I ordered a multifunction brother machine, I called with questions including to make sure it was a new one. I was told it was new and so I placed my order. I received an e-mail next day asking if I ordered 2 machines, I responded that I only wanted one. I called to see if they received it they said they did and that the order was being processed and that I would receive a tracking # that day. For two days after this call I kept calling and the person who answered would say he had to transfer me wher I would get a voicemail and no call back. three days later my office called for tracking and they said they hadn't processed our order yet as it was recently placed. Well hardly two hours later the same machine was delivered to the office, with no return address. Worst of all it WAS USED> Three calls after that I got upset and I was reassured that a link was sent to my e-mail how to return it, the link never arrived!!! I called again and was told they sent it again no link and they acted surprised that I wanted a new machine as they don't carry them. Now I have a used machine at the same price of the new one, my CC was charged 491 dollars, no information on how o return it and worst of all they didn't even think my ordered was processed yet!!!!! I have my own business and this is the worst experience I have ever had, dishonest company with poorest service if u can even consider that a service at all.

Zero customer service, Zero follow through My lamp went out on my TV, and I called and ordered a new part Saturday, May 31st. I also paid extra for 3-5 day shipping, as this is the main TV in my house. I received 2 emails Monday. The first said my order was processed, the second said they had questions regarding my order. Today is June 9th, 10 days later. I have made 7 phone calls, and 3 emails, ALL with no response. I cannot get anyone there to answer a phone. I HAVE tried every option, and I still do not have my part. Do not use this company!!!!