Poorest of Customer Service Amatteroffax has got to be one of worst companies doing business online to this day. While they did fulfill on online order, it was returned under a 90 day warranty. They have the product for which I paid (based upon UPS tracking) and I can not get any information regarding the RMA. They do not respond to any contact made by a customer on their “Customer Relationship Management” site, and they do not answer the one phone number they publish as “sales.” This is the worst customer service company online. You can get whatever you want elsewhere, and to avoid headaches, do not use amatterofax.com!

One of the worst companies I have ever done business with - I will never buy from them again!! I had a return and it took them 2 weeks to send out the link that must be used to get a RMA. Everyday I would call and someone would tell me they were sending it, but it never came through. Finally I would not get off the phone until the girl sent it while I waited, and strangely enough that one came right through?!? This companies customer service was absolutely unacceptable! I was trying to explain the situation and the rep was yelling over top of me. I could not get a word in. She then cursed and hung up the phone. Horrible, Horrible company. I will be telling everyone I know!!

Poor Customer Service I placed my order over a week ago, I still have not received any tracking information. Only 2 emails one received 4 days ago and one 4 hours ago... Both stating "A tracking number will be emailed to you shortly" I don't have a tracking number, the customer service link on their website redirects to a third party "Customer Service" company... I have sent inquiries to that company and to amatteroffax.com and neither one of them has sent me back anything with any amount of real information. If there is a delay, or the item is backordered or just lost in their warehouse... It would be great if someone would please let me know.

Horrible Customer Service Our company purchased a Ricoh printer from A Matter of Fax along with a 3-year warranty. Our printer is used by the majority of our office personnel here and when it is down it greatly affects our business. We have had it break down twice on us, the first time it took them over 2 weeks to fix the issue. Turns out it ended up being a minor issue and they still gave us a run around for 2 weeks. This most recent time has been a week and a half and we do not have any timeline as to when they will fix it. They attempted to talk us into pro rating us our warranty instead of fixing the issue. It seems that they are doing whatever possible to pass the issue back onto us. We have not been happy at all with the service and customer care we have received from them since the purchase of the printer. We would NOT recommend A Matter of Fax to anybody looking to purchase through them.

Unreliable company Does not stock items listed for sale. Told me they were shipping the day I inquired about my order 6 days after ordered. Next day they said it was being shipped that day. So a week after ordering I got an e-mail saying it was back ordered and did I want to cancel the order? Tried their online 3rd party Horrible site to cancel and it said the order was not cancellable. Finally got through to talk to Joe on the phone and hopefully got the order cancelled. I will sure be watching my credit card company to make sure it was cancelled. After all the time and run-around, I would definately NOT Reccommend this Company to anyone. What a headache!