Very pleased with the AA mediation service and with the mediator Verity Lowe. Somehow, I got a car that had some mayor failures and at the beginning I could not get any agreement with the dealer to get my money back. But thanks to the AA mediation service and to Verity Lowe that was a great mediator I could recover my money. In conclusion, it was a great idea to get an AA aproved garage car because even if for any reasons you have problems with the car that you buy, the AA helps.

Brilliant service Verity from AA cars was brilliant in handling the mediation between a car dealer and myself. I was surprised at how quickly my complaint was dealt with and found Verity to be both friendly and professional. I would always buy from a dealer that has signed up to the AA dealer promise as if things go wrong, there is a process in place to make sure this issue is resolved. Thank you Verity!

Full Refund! I was recently sold a car by a AA approved dealer that turned out to have a lot of faults. The seller then argued over many emails that the issues with the car were normal wear and tear and I was not entitled to a refund. I know nothing about cars or my consumer rights so eventually I turned to the AA mediation service who (by some miracle) managed to persuade the seller that a refund was the only way to resolve the dispute. Today I have received a full refund within a couple of weeks of contacting AA mediation who were very professional throughout.

Verity has been great in mediation with… Verity has been great in mediation with the garage that wouldn’t even respond to our calls and emails. Professional and kind, keeping us well informed almost on a daily basis. Thank you again, Colin & Sam

Poor customer care Poor customer care. Inexperience and ignorant staff. I bought this car and the dealer had this 12 months free AA basic cover in the offer. I chatted with the staff he didnt know anything about this and told to call 03300531101. Upon calling there is no one to help on this line. Just telling you to choose options but no response on any of the lines. I wonder what will happen when you try to reach them in a break down situation. I wont even opt for their paid packages.