Amazing, reassuring service from start to finish I had an issue with a car and didn't know my rights. After seeking advice from Victoria Greenwood at AA cars, they agreed that the problem shouldn't have happened and happily took on my case and mediated the whole process. She agreed with the dealer that the parts would be paid for and I received a payment back from the dealer in due time. I was extremely happy with the whole process and it took a massive weight off my shoulders. Vicki was always in contact via email and phone to let me know any updates. Great service and highly recommended if you have a problem.

Very pleased with the AA mediation service and with the mediator Verity Lowe. Somehow, I got a car that had some mayor failures and at the beginning I could not get any agreement with the dealer to get my money back. But thanks to the AA mediation service and to Verity Lowe that was a great mediator I could recover my money. In conclusion, it was a great idea to get an AA aproved garage car because even if for any reasons you have problems with the car that you buy, the AA helps.

Verity is a superstar Verity has been great in handling our mediation so far. The garage in question is reluctant to give us a refund, however constant communication from Verity has made us feel better about the situation. From calling back and answering all our questions to replying to emails super quickly.

Mediation Service Their mediation service was truly excellent. Thank you Verity for working with the dealership and getting a solution to my problem. Much appreciated.

Positive experience. Absolutely fantastic experience. Removed a lot of the stress and was brilliant in getting a positive resolution. Communicated throughout, keeping me well informed. The result was exactly what I had expected wanted from the start, can’t thank Verity enough.