Positive experience. Absolutely fantastic experience. Removed a lot of the stress and was brilliant in getting a positive resolution. Communicated throughout, keeping me well informed. The result was exactly what I had expected wanted from the start, can’t thank Verity enough.

Brilliant service Verity from AA cars was brilliant in handling the mediation between a car dealer and myself. I was surprised at how quickly my complaint was dealt with and found Verity to be both friendly and professional. I would always buy from a dealer that has signed up to the AA dealer promise as if things go wrong, there is a process in place to make sure this issue is resolved. Thank you Verity!

My contact at the AA My contact at the AA, verity was very helpful and understanding of my personal situation to achieve an acceptable outcome. Thank you

Verity has been great in mediation with… Verity has been great in mediation with the garage that wouldn’t even respond to our calls and emails. Professional and kind, keeping us well informed almost on a daily basis. Thank you again, Colin & Sam

Hayley Mills was fantastic from start… Hayley Mills was fantastic from start to finish! She was very fair with both parties, professional, friendly, would always respond to your email or phone you if you asked her to. At times the mediation could be challenging but nothing phased her an absolute credit to AA Standards! Thank-you Hayley we really appreciated it Jules & Andy