Amazing and speedy service! Verity was absolutely amazing - she managed to do in 2 days what had taken me over a month and I'm so grateful for her help and support. She explained everything in great detail to me and reduced any anxieties I had. The reassurance from her was wonderful and she was just so kind! Thank you for everything Verity, I couldn't have sorted this issue without you.

Very pleased with the AA mediation service and with the mediator Verity Lowe. Somehow, I got a car that had some mayor failures and at the beginning I could not get any agreement with the dealer to get my money back. But thanks to the AA mediation service and to Verity Lowe that was a great mediator I could recover my money. In conclusion, it was a great idea to get an AA aproved garage car because even if for any reasons you have problems with the car that you buy, the AA helps.

Brilliant service Verity from AA cars was brilliant in handling the mediation between a car dealer and myself. I was surprised at how quickly my complaint was dealt with and found Verity to be both friendly and professional. I would always buy from a dealer that has signed up to the AA dealer promise as if things go wrong, there is a process in place to make sure this issue is resolved. Thank you Verity!

Full Refund! I was recently sold a car by a AA approved dealer that turned out to have a lot of faults. The seller then argued over many emails that the issues with the car were normal wear and tear and I was not entitled to a refund. I know nothing about cars or my consumer rights so eventually I turned to the AA mediation service who (by some miracle) managed to persuade the seller that a refund was the only way to resolve the dispute. Today I have received a full refund within a couple of weeks of contacting AA mediation who were very professional throughout.

Hayley Mills was fantastic from start… Hayley Mills was fantastic from start to finish! She was very fair with both parties, professional, friendly, would always respond to your email or phone you if you asked her to. At times the mediation could be challenging but nothing phased her an absolute credit to AA Standards! Thank-you Hayley we really appreciated it Jules & Andy