Karen Danczyk
GBFast service Fast service. Also appreciate the fact that I could order online and still use our tax exempt status by sending a copy of our tax id number. With most companies, you cannot order online without making a phone call. Thank you!
Mike Hearnburg
GBI canceled the order twice via email… I canceled the order twice via email before shipping . Not only did the order ship 6 days later it was billed to my credit card. Poor customer service!
Gretchen Reid
GBGreat product, suggestion for customer service I appreciated the hands-on personal touch along the ordering process and the product is PERFECT! It would be helpful to have an online portal to track progress as I was left wondering if the product was in production and if it would arrive on time (it arrived at 6pm the night before I needed it). I ordered another product that was available on your website and then was informed that is was not available. This delayed the process such that if I had chosen a different product by that point it would have missed the deadline so I did not make the additional order. I asked if express shipping could be applied to the order for free and was told that was not possible. From a customer success standpoint, that would have been a small price for you to pay to get the additional order and keep a customer happy. I do have many more orders I'd like to make.
Annette Fletcher
GBAlmost perfect I love the products and the communication was great in reference to product information and artwork approval. The 1 star you missed was the lack of communication once the art work was approved and products went into production. I had no idea of an estimated ship date or delivery date and when I did find out, it was much later than expected. I WILL use you again in the future and hope that part of the experience is a little better.
Olivia McGlynn
GBWaited 2 months after multiple attempts… Waited 2 months after multiple attempts of reaching out and finally got some answers. Shirts shipped with a $75 credit towards my next purchase (never going to happen). After all the waiting and aggravation, I get my order and I ordered unisex shirts and they sent me all women's. What. A. Waste. Of. Time. Avoid this company at all costs!