Commitment to get the job done The customer service (Lane) agent was very friendly and committed to making sure the issue was resolved.

Great customer service help! Easy chat with online help or since I needed extra help was only a phone call away and low wait time. Knowledgable and helpful in helping close out the process I needed to add with my email provider.

Extremely Helpful I had questions about specific clickers, unique vs total clicks and how opens are counted in the system. The Help Desk Agent was extremely knowledgeable and led me to the right place in the app and offered clear explanations. Also gave good advice on how to find info under the Help tab. Extremely appreciated.

I reached out to a customer support… I reached out to a customer support email address thinking I would hear back in who knows how long. Within minutes, I had a personal (aka, from a live human) response and in less than an hour, my issue was resolved with only one additional email exchange. My support person, Whitney, was awesome!

Good but not perfect for nonprofit I like Emma but sometimes feel it's a bit restrictive. Since I am a one person office for a nonprofit that works internationally, I have very LIMITED time to do all I need to do (bookkeeping, emails, wires, etc.) so anything that's user-friendly is my friend! I would like more direction or templates, whatever aimed at non-profit use. Emma has been great to use but I find myself spending too much time trying to retrofit our nonprofit story into a marketing world. Not all emails are about 'the ask' in nonprofit.