Good Customer Support I've been using Emma at my company for nearly a decade. Yesterday, I had an issue with the new editor for which I needed to call customer support. There was no wait, I was on the phone with an agent almost immediately. The agent who helped me was knowledgeable and patient. Once he understood my issue, he was able to answer my questions and provide a solution, which he then talked me through. The whole process only took a few minutes. I ended the conversation with a practical workaround for my problem and a trick to use in the future.

Emma's friendly support team ROCKS! I always get quick, competent help with problem solving. Emma's support staff is always readily available by phone (which is very unusual these days, and a real plus!) I have consistently found this team of individuals to be friendly, competent and eager to help solve problems quickly and efficiently - whatever it takes. One of THE BEST support teams - Emma ROCKS!

I reached out to a customer support… I reached out to a customer support email address thinking I would hear back in who knows how long. Within minutes, I had a personal (aka, from a live human) response and in less than an hour, my issue was resolved with only one additional email exchange. My support person, Whitney, was awesome!

Best support team! I have called Emma's support team multiple times. They are seriously the best support team on the planet. I know that sounds dubious, right? But they will train, fix, patiently understand what you need, and then help guide you through what needs to happen. Highest recommendation!

Extremely Helpful I had questions about specific clickers, unique vs total clicks and how opens are counted in the system. The Help Desk Agent was extremely knowledgeable and led me to the right place in the app and offered clear explanations. Also gave good advice on how to find info under the Help tab. Extremely appreciated.